Othiniel Lubamba

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Generated additional sales opportunities with upselling and cross-selling techniques. Expanded customer base through cold calling, networking, and relationship building. Increased sales revenue by identifying and targeting high-potential accounts.

Maintained confidentiality in handling sensitive information while performing administrative tasks. Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace. Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries. Expedited document processing with accurate data entry and timely filing.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company. Responded to customer requests for products, services, and company information.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Completed basic mathematical calculations to check weights and dimensions of shipments.

• Reduced repair turnaround time through streamlined diagnostic processes and prioritizing urgent jobs.
• Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
• Streamlined software diagnostics, enabling faster identification of software-related issues for resolution.
• Adapted quickly to varying workload demands while maintaining high standards for repair quality and speed.