OthmenMohamed El Hedi
Nahal Gabes,Tunisia
Summary
Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Specialized customer advisor
NATIONAL AGRICULTURAL BANK OF TUNISIA
07.2021 - Current
- Handle prospect requests, Manage and track an entire portfolio, Create personalized financing files.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Junior customer advisor
NATIONAL AGRICULTURAL BANK
07.2015 - 06.2021
- Welcoming customers via different channels (telephone, internet and mail), Carry out banking transactions and assist customers, Develop sales (opening accounts, sale of savings products, associated services, etc.), Track files and manage the customer base.
Paying teller
NATIONAL AGRICULTURAL BANK
02.2009 - 06.2015
- Provide information to customers and offer them products and services offered by the bank according to their needs, Greet customers at the agency and provide them with information, Manage current operations (make deposits, withdrawals, transfers, etc.), Carry out foreign exchange transactions, Promote the bank's products and services (insurance, loans, bank cards, etc.)
Education
Master's degree - International Management
Technical Banking Institute ITB
01.2023
Bachelor's Degree - Banking Training, Job in charge of Foreign Operations
Academy of Banking and Finance Tunis/Tunisia
01.2015
Baccalaureate - Economics and Management, Gabes Tunisia
Secondary High School of Chenini
01.2009
Skills
- Team spirit
- Rigor and discipline
- Versatility and availability
- Adaptability
- Sense of organization
- Autonomy and responsibility
- Good communication
- Stress management
- Autonomy
- Interpersonal skills
- Microsoft Office (PowerPoint, Word, Excel and Outlook)
- Excellent economic and banking knowledge
- Mastery of different services and products
- Know sales and negotiation techniques
Personal Information
Title: Customer advisor
Training
- Certificate of training in English level A2, 05/2024, 07/2024, THE YOUTH COMPLEX Tunisia Gabes
- French certificate, 09/2022, 10/2022, ALIANCE FRANÇAISE TUNISIA Gabes
Timeline
Specialized customer advisor
NATIONAL AGRICULTURAL BANK OF TUNISIA
07.2021 - Current
Junior customer advisor
NATIONAL AGRICULTURAL BANK
07.2015 - 06.2021
Paying teller
NATIONAL AGRICULTURAL BANK
02.2009 - 06.2015
Master's degree - International Management
Technical Banking Institute ITB
Bachelor's Degree - Banking Training, Job in charge of Foreign Operations
Academy of Banking and Finance Tunis/Tunisia
Baccalaureate - Economics and Management, Gabes Tunisia
Secondary High School of Chenini