Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Othneil Chance

Suisun,California

Summary

Proven to excel in high-pressure environments, I significantly enhanced kitchen efficiency at Every Little Thing Jamaican by mastering food preparation and fostering team collaboration. My adeptness in tile setting and driving sales, coupled with exceptional problem-solving and communication skills, has consistently driven project success and customer satisfaction, leading to a notable increase in client referrals and repeat business.

Overview

11
years of professional experience

Work History

Every Little Thing Jamaican

Assistant Kitchen Staff Member
05.2023 - 04.2024

Job overview

  • Aided in the development of daily specials using seasonal ingredients, optimizing freshness while minimizing food costs.
  • Assisted chefs with garnishing plates before being sent out for presentation, ensuring a visually appealing final product.
  • Delivered timely assistance during high volume periods, effectively reducing wait times for customers.
  • Trained new kitchen staff members on proper techniques, safety procedures, and equipment usage, fostering a strong team environment.
  • Maintained high standards of cleanliness and sanitation, contributing to an excellent health inspection record.

Randy Collins

Tile Setter
07.2022 - 03.2023

Job overview

  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
  • Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
  • Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
  • Reduced material waste by efficiently planning layouts and cuts before commencing installation procedures.
  • Ensured accurate alignment of tiles using leveling systems for professional results that exceeded clients'' expectations.
  • Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
  • Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
  • Expedited project completion times by effectively managing multiple tasks simultaneously while maintaining quality standards.
  • Completed high-quality installations with precision cutting and fitting of tiles for residential and commercial projects.
  • Assisted clients in selecting grout colors that complemented their chosen tile design, enhancing overall aesthetics of the finished project.
  • Provided clear communication with clients regarding project timelines, budgets, and potential challenges during the installation process.
  • Leveled surfaces using plywood and mortar prior to laying marble and tile.
  • Performed regular maintenance on tools and equipment to ensure optimal functionality during each project.
  • Consistently met deadlines for high-pressure projects, ensuring customer satisfaction and repeat business opportunities.
  • Increased client referrals through exceptional craftsmanship and attention to detail in all completed projects.
  • Collaborated with contractors and architects to execute complex designs, resulting in visually appealing spaces.
  • Promoted company brand by consistently delivering high-quality workmanship that led to increased market exposure through word-of-mouth endorsements from satisfied customers.
  • Followed strict building codes when installing tiles in wet areas like bathrooms or kitchens to ensure water resistance.
  • Followed general safety measures and used tools and machinery properly to avoid mishaps.
  • Updated knowledge continuously through industry seminars and workshops to remain current on best practices in tile setting techniques.
  • Updated logs and completed timely job paperwork.
  • Greeted customers cheerfully and provided expert service.
  • Developed strong relationships with suppliers to negotiate better prices on materials without sacrificing quality.
  • Demonstrated versatility in skillset by proficiently working with various types of tiles such as ceramic, porcelain, glass, and natural stone.
  • Enhanced customer satisfaction by providing expert advice on tile selection, design, and installation techniques.
  • Improved project efficiency by accurately estimating tile quantities and ordering materials in a timely manner.
  • Installed tile flooring in residential homes and commercial buildings.
  • Maintained safe, clean and organized work environment.
  • Worked professionally with other tradespeople on successful, on-time project completion.
  • Cut and prepared tiles for installation following precise measurements and job specifications.
  • Inspected floors before, during and after tile installation and reported identified concerns.
  • Followed strict safety standards for customer and worker protection.
  • Documented tile materials and supplies used in each project for proper recordkeeping and billing.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Created watertight finish on tiles by sealing surfaces and adding grout.
  • Resolved problems arising during tile installation process, maintaining quality and code compliance.
  • Operated machines to mix mortar, thinset and grout according to standard formulas.
  • Prepared for new installations and repair work by removing original materials and debris.
  • Completed accurate, well-aligned and straight work according to job specifications.
  • Achieved smooth surfaces with correct cuts and skills in polishing materials.
  • Determined and implemented best layout to achieve desired pattern.
  • Applied protective materials to reduce damage, dust and debris.
  • Sealed joints with mortar or cement to achieve design looks and promote longevity.

Blue Shop

Driver Sales Representative
12.2012 - 10.2021

Job overview

  • Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
  • Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
  • Collaborated with team members to identify new business opportunities and expand client base.
  • Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
  • Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
  • Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
  • Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
  • Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
  • Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
  • Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
  • Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
  • Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
  • Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
  • Utilized persuasive selling techniques to upsell products during deliveries, leading to increased revenue for the company.
  • Provided valuable feedback to management regarding customer preferences, market trends, or other relevant information that could impact future sales strategies.
  • Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.
  • Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Maintained accurate records of sales, inventory, and deliveries for streamlined operations and improved efficiency.
  • Developed strong relationships with both new and existing clients by consistently exceeding expectations in service quality.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Utilized route optimization software to plan and manage delivery routes.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Maintained positive relationships with customers through Type of Skill and Type of Skill.
  • Collaborated with customers to identify needs and provided catered solutions
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Represented wide range of products and brands.
  • Completed daily pre- and post-trip vehicle inspections.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Processed payments, made change, and provided receipts.
  • Developed strong customer base through efficient and reliable service.
  • Maintained records of sales and customer information to support accuracy.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Processed customer payments and kept accurate financial records.
  • Implemented policies and procedures across warehouse and shipping platforms.

Skills

  • Food Preparation
  • Cleaning procedures
  • Knife Skills
  • Organization
  • Stock Rotation
  • Menu Planning
  • Kitchen Cleaning and Maintenance
  • Punctual and Reliable
  • Team Collaboration
  • Kitchen Organization
  • Heavy Lifting
  • Cleaning proficiency
  • Chopping vegetables
  • Dishwashing
  • Kitchen Operations
  • Trash removal
  • Food safety measures
  • Trash Removal and Recycling
  • Stock management
  • Food Delivery
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Team Leadership

Timeline

Assistant Kitchen Staff Member

Every Little Thing Jamaican
05.2023 - 04.2024

Tile Setter

Randy Collins
07.2022 - 03.2023

Driver Sales Representative

Blue Shop
12.2012 - 10.2021

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Othneil Chance