Othniel Rhoden
Miami
Summary
Results-oriented supervisor skilled in team management and operational oversight. Successfully trained staff while implementing policies that uphold brand standards. Committed to fostering a positive work environment and resolving customer issues to enhance service quality.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor
Starbucks
Miami
01.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new baristas in product preparation and customer interaction.
- Resolved customer complaints effectively to enhance the overall experience.
- Guided subordinates on job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Maintained cleanliness and organization of the store environment for safety compliance.
Supervisor
Insomnia Cookies
Miami
02.2023 - 03.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints effectively to enhance the overall experience.
- Implemented company policies and procedures to uphold brand standards.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Acted as a liaison between upper management and staff, facilitating open communication.
Supervisor
CVS Pharmacy
Miami
05.2020 - 03.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints effectively to enhance the overall experience.
- Managed inventory levels and ordered supplies to ensure consistent stock availability.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Executed day-to-day duties with accuracy and efficiency.
Education
High School Diploma -
Booker T. Washington SHS
Miami, FL06-2021
Skills
- Operational supervision
- Inventory management
- Customer service
- Safety compliance
- Customer relationship management
- Team leadership
- Team development
- Operational assessment
- Conflict resolution
- Communication strategy
Certification
- Food safety compliance certificate
- Class D security license
Timeline
Supervisor
Starbucks
01.2025 - Current
Supervisor
Insomnia Cookies
02.2023 - 03.2025
Supervisor
CVS Pharmacy
05.2020 - 03.2022
High School Diploma -
Booker T. Washington SHS