Otho Elmer III
36 Bittersweet Dr., Gales Ferry,CT
Summary
Dynamic and dedicated professional with welding certification from Electric Boat, excelling in problem-solving and teamwork. Proven ability to enhance customer satisfaction and streamline operations. Skilled in shielded metal arc welding and committed to safety compliance, consistently delivering quality results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Welder
Electric Boat
Quonset Point, RI
04.2025 - 07.2025
- Acquired welding certification after a nine-week program with Thielsch Engineering.
- Maintained flexibility by working across 1st, 2nd, and 3rd shifts.
- Utilized shielded metal arc welding techniques with electrodes in various positions including horizontal, overhead and vertical.
Product Support Technician
Bell Power Systems
Essex, CT
06.2023 - 02.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Rep I
Fox Racing
Remote, CA
11.2022 - 06.2023
- Support inbound calls, email, and chat from customers
- Support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as required
- Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customers
Consultant
Masscult
Remote, CA
10.2021 - 11.2022
- Helped with multiple customer service campaigns with the bands TOOL and Megadeth.
- Helped mint NFTs while also closing customer service tickets in Zendesk.
Server
Islands Restaurant
Cerritos, CA
08.2021 - 08.2022
- Performed cashiering functions by closing checks and preparing end-of-day reports.
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
Medical Device Assembler
Medtronic
Irvine, CA
01.2021 - 08.2021
- Worked well on an assembly team to build and construct medical devices used for medical emergencies
- Problem solved and offered up suggestions to improve efficiency and time management in order to reach our quota
- Acknowledged for providing quality work and growing in knowledge of the products we were assembling
Auto Technician
Glenn Thomas Dodge
Signal Hill, CA
05.2015 - 10.2020
- Identify and repair problems with customer vehicles using my personal laptop & iPad tablet which both have WiTech2 Software & use FCA Dealer Connect service information
- One difficult problem I was able to overcome recently was a 2018 Dodge Grand Caravan. It came in for a backup camera display issue. When following the service info wiring diagram, I found the shielding wire had been smashed from the factory when the van was built. Using that information, I had to replace the vehicle's body harness which remedied the original issue
- Attends certification classes monthly at FCA Performance Institute in Ontario, CA to become a master technician
Senior Game Advisor
GameStop
Huntington Beach, CA
10.2010 - 08.2014
- Delegated duties to non-manager employees and oversaw the sales floor
- Prioritized customer satisfaction by assisting customers with purchases, returns, and exchanges
- Directed shipment products to other GameStop locations or back to the warehouse
Education
High School Diploma -
Calvary Chapel Costa Mesa
Costa Mesa, CA05-2009
Associate Degree for Transfer -
Golden West College
Huntington Beach, CA12.2011
Pharmacy Tech -
PennFoster College
Scottsdale, AZ05.2013
Skills
- Problem Solving
- Team Work
- Organization
- Reliability
- Dedication
- Adaptability
- Shielded metal arc welding
- Welding certification
- Equipment maintenance
- Safety compliance
- Customer service
- Team collaboration
- Time management
- Task prioritization
References
Available upon request
Volunteer Experience
Missionary & Youth Service, Working with kids globally, Green Valley, CA, Mentored boys by exploring outdoors, hiking, performing archery skills & more, 06/01/05, Millstatt, Austria, Provided children's ministry supervision for infants and toddlers in a Christian Conference hosted by Calvary Chapel Costa Mesa, 08/01/07
Certification
- Thielsch Welding Certificate of Completion, June 2025
- High School Diploma
Timeline
Welder
Electric Boat
04.2025 - 07.2025
Product Support Technician
Bell Power Systems
06.2023 - 02.2025
Customer Service Rep I
Fox Racing
11.2022 - 06.2023
Consultant
Masscult
10.2021 - 11.2022
Server
Islands Restaurant
08.2021 - 08.2022
Medical Device Assembler
Medtronic
01.2021 - 08.2021
Auto Technician
Glenn Thomas Dodge
05.2015 - 10.2020
Senior Game Advisor
GameStop
10.2010 - 08.2014
High School Diploma -
Calvary Chapel Costa Mesa
Associate Degree for Transfer -
Golden West College
Pharmacy Tech -
PennFoster College