Otilia Amaral
Cambridge,MA
Summary
Dedicated Assistant Property Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Administrator
Samia Companies
08.2021 - Current
- Coordinated with legal counsel to address any litigation or eviction proceedings, protecting property owner interests and minimizing liability exposure.
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Administered operations to handle needs of more than 1,000 tenants across 600 property units.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings.
- Implemented rent collection procedures, minimizing delinquencies and improving cash flow.
Leasing Consultant
The Greenhouse Apartments
04.2019 - 05.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Conducted background checks on applicants. Prepared lease paperwork and obtained signatures and first payments from new residents
- Inspected apartments before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication
- Escalated critical issues to property manager to ensure immediate resolution
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses
Administrative Assistant/Leasing Professional
Chestnut Hill Realty
03.2016 - 04.2019
- Conducted apartment tours, answered questions and highlighted selling features and benefit of property
- Processed and verified applications in timely manner which increase likelihood of successful rentals
- Performed background, reference, and credit checks
- Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in agreements
- Collected application fees and deposits and kept accurate records of all financial transactions
- Assisted with office organization and maintained organized resident files
- Managed resident needs and complaints
- Recruited new residents through website advertising and marketing
Administrative Assistant
Forest City Enterprises, Inc.
03.2010 - 03.2016
- Screening calls, greeting and assisting guests, coordinated conference rooms, ordering and setting up lunches
- Worked with vendors regarding office services and repairs
- Responsible for all purchasing and maintaining office, kitchen, copier supplies
- Maintaining files and organizing manager's calendar, acted as liaison between Regional Manager and Property Managers
- Coordinated all travel arrangements and prepared weekly expense reports as well as assisting with meeting preparation and planning
Education
Some College (No Degree) -
Katherine Gibbs School
Boston, MASkills
- Local market conditions
- Lease oversight
- Fair housing policies
- Property tours and inspections
- Maintenance requests
- Application verification
- Administrative support
- Marketing and advertising
- Property Management Systems
- Tenant relations
- Report Preparation
- Rent collection
- Resident support
- Spreadsheet tracking
- Yardi Software
- Fair Housing Regulations
Certification
Massachusetts Real Estate Salesperson License
Timeline
Property Administrator
Samia Companies
08.2021 - Current
Leasing Consultant
The Greenhouse Apartments
04.2019 - 05.2021
Administrative Assistant/Leasing Professional
Chestnut Hill Realty
03.2016 - 04.2019
Administrative Assistant
Forest City Enterprises, Inc.
03.2010 - 03.2016
Some College (No Degree) -
Katherine Gibbs School
Massachusetts Real Estate Salesperson License
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