Otilia Herrera De Rodriguez
Summary
A dynamic professional with a proven track record at Target, I excel in customer service and time management. Leveraging teamwork and problem-solving skills, I've significantly contributed to achieving team goals and enhancing customer satisfaction. My experience includes streamlining processes and training staff, showcasing my multi-tasking strength and reliability.
Overview
22
22
years of professional experience
Work History
Sales Associate
Target
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cleaning Crew Member
Environment Control of Wisconsin, Inc.
10.2023 - 11.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Collector
Hy Cite Enterprises LLC
07.2003 - 09.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Evaluated, researched and resolved discrepancies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Sales Associate
Target
11.2023 - Current
Cleaning Crew Member
Environment Control of Wisconsin, Inc.
10.2023 - 11.2023
Collector
Hy Cite Enterprises LLC
07.2003 - 09.2023
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