Otilia Zamfir
VVIP Flight Attendant
Doha, Qatar
Summary
VVIP Flight Attendant with over 10 years of customer care experience. Highly motivated and committed to offering a bespoke service onboard, whilst maintaining a high degree of professionalism and integrity.
I believe firmly that a strong, versatile work ethic, coupled with a discreet, yet approachable enthusiastic personality make the perfect pairing for a seamless inflight experience.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
VIP Flight Attendant
Amiri Flight
Doha
09.2018 - Current
- When requested, ability to operate within short notification flights.
- Perform onboard service in accordance with VIP process and standards.
- Understand, anticipate and deliver the highest level of service to all guests by availing all their requests in timely manner and maintaining professionalism at all times.
- Provide a safe environment for guests and crew onboard through safe work practice and adequate safety and emergency procedure knowledge.
- Ensuring the correct catering is onboard and the cabin presentation is to a high standard.
- Cabin cleaning, post flight duties including checking of dry stores, linen and replenishment as required
Cabin Senior
Oman Air
Muscat
06.2015 - 08.2018
- Provided effective leadership, facilitation and management of
all company resources in order to ensure the highest
standards of safety, hospitality and grooming are met and
observed at all times. - Offered relevant knowledge, guidance, motivation and coaching
on board for junior crew. - Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Premium Cabin Crew
Oman Air
Muscat
01.2012 - 06.2014
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Radio Reporter
Radio Seven
Bucharest
08.2010 - 11.2011
- Actively participated in daily briefings concerning daily news
and/or lead stories. - Conducted interviews and research.
- Gathered information for news stories.
- Reported breaking news.
Education
Bachelor in Communication Sciences - Journalism, Broadcast
University "Spiru Haret"
Bucharest, Romania 10.2009 - 06.2011
Skills
Versatile, energetic, positive and forward thinking
Additional Information
- A320-200; A330-340; B747-8i; B737-800,900; Embraer 175
Certification
Customer Service Excellence
Passions and Hobbies
Throughout the years, I have noticed how important it is to keep a balance between mind, body and spirit. More so with the nature of my job and the past epidemic.
I was always interested in human interactions and social patterns and behaviors, hence my predilection for choosing self help and psychology books. By reading them, I have managed to improve my emotional intelligence, being more mindful of my own behavior, as well as raising my social awareness.
In terms of body, I am an avid hiker. I usually try to exercise outdoors as much as time and weather permit. I always choose my holiday destinations with a perspective hike or trail in mind.
Spirit wise, I am really fond of animals, especially cats. I have two rescue cats, that ended up being part of my family in Doha, the city I currently reside. I have tried to get involved in different animal rescue shelters and charities in Doha, such as QAWS, because I feel every stray needs a caring home, or at least a decent shelter and proper food.
Vaccinations
Covid 19 Vaccination Certificate (Pfizer)
- first dose received on : 10 Jan 2021
- second dose received on :31 Jan 2021
- third dose received on: 06 Dec 2021
Yellow Fever received on 06 May 2015 (lifetime)
Meningitis ACWY 08 Oct 2019
Visas and relevant documents
Residency permit, State of Qatar, expiry: 30/08/2025
EU Passport ROU; expiry: 14/10/2030
USA C1/D Visa ; expiry: 21/10/2024
USA B1/B2 Visa; expiry: 08/12/2028
EU driving license B; expiry: 31/08/2022
Qatar driving license B
Timeline
Customer Service Excellence
06-2022
Cabin Services Training, Amiri Flight, Doha
10-2019
SEP Conversion Training on A320/ A330/A340/ B747-8i
10-2019
Train the Trainer 83%, Oman Air, Muscat
06-2019
VIP Flight Attendant
Amiri Flight
09.2018 - Current
Senior Flight Supervisor Training, Oman Air, Muscat
06-2017
Cabin Senior
Oman Air
06.2015 - 08.2018
Premium First and Business Class Training, Oman Air, Muscat
06-2015
Premium Cabin Crew
Oman Air
01.2012 - 06.2014
Radio Reporter
Radio Seven
08.2010 - 11.2011
Bachelor in Communication Sciences - Journalism, Broadcast
University "Spiru Haret"
10.2009 - 06.2011
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