Otilia A. Torres
Wyandanch,NY
Summary
Proven Inventory Analyst with a track record of enhancing inventory management performance at Broadridge Financial Solutions. Skilled in warehouse management and problem-solving, adept at ensuring efficient stock replenishment and accuracy. Demonstrates exceptional adaptability and time management, significantly reducing stock discrepancies. Bilingual individual with a strong background in reporting on performance metrics and implementing valuable system tools. Also dedicated to documenting workflows and completing root cause assessments on inventory. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database and word processing software.
Overview
3
3
years of professional experience
Work History
Inventory Analyst
Broadridge Financial Solutions
03.2024 - 06.2024
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Supported the implementation of new systems and processes that led to improvements in overall inventory management performance.
- Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
- Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
Client Service Representative
Casa Francia
07.2021 - 09.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Managed inventory and receipts via physical catalogue and digital catalogue
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School Diploma -
El Centro Cultural Salvadoreno Americano
El Salvador11.2019
Skills
Basic Microsoft Excel
Able to work in high pressure situation
Package labeling
Quality Control
Highly Adaptable
Warehouse Management
Problem-Solving
Time Management
Inventory Monitoring and Management
Critical Thinking
Basic Mathematics
Storage and Supply Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Inventory Analyst
Broadridge Financial Solutions
03.2024 - 06.2024
Client Service Representative
Casa Francia
07.2021 - 09.2023
High School Diploma -
El Centro Cultural Salvadoreno Americano
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