Otilio Patiño Hernandez
Isleton,CA
Summary
Professional operator specialist ready to contribute to seamless operations and customer satisfaction. Proven ability to handle diverse towing scenarios and vehicle recovery with care and precision. Known for strong teamwork and adaptability in dynamic environments, leveraging technical know-how and calm under pressure.
Overview
9
9
years of professional experience
Work History
Towing Operator
Jay's Auto and Towing
01.2022 - Current
- Operated towing equipment safely and efficiently to assist stranded motorists.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Communicated effectively with customers to assess needs and provide timely service updates.
- Managed on-site traffic control during towing operations to ensure safety for all parties involved.
- Assisted in training new operators on protocols, safety measures, and equipment usage.
- Collaborated with dispatch team to optimize response times and service routes for efficiency.
- Enhanced customer satisfaction by providing timely and efficient towing services.
Operations Manager
REVO Group: REVO Express/ REVO Freight
03.2021 - 11.2022
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Increased profit by streamlining operations.
Rite Aid Supervisor/MOD
Rite Aid
01.2019 - 12.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Delivered services to customer locations within specific timeframes
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving issues
- Proved successful working within tight deadlines and fast-paced atmosphere
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
Field Service Technician/Field Service Mechanic
Uber, Jump
09.2019 - 03.2020
- Managed on-site and off-site installation, repair, maintenance and test tasks
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Operated hand tools and power equipment according to company safety procedures
- Reviewed technical documentation to complete equipment maintenance and repair
Delivery Driver/Supervisor
FOX Transportation / Mckesson -3775 Seaport Blvd
06.2016 - 07.2019
- Completed on-time deliveries by choosing best and most efficient routes
- Evaluated products for damage prior to drop-off and documented reasons for returns
- Fostered positive working relationships with regular customers
- Adhered to safe lifting techniques to avoid injuries
- Delivered packages to customer doorsteps and business offices
- Operated vehicle safely in highly congested areas with no traffic violations
- Kept detailed mileage and fuel reports to track overall fuel costs
- Completed rush deliveries on tight timetables to satisfy customer needs
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Followed corporate procedures to maintain company and customer data confidentiality
Education
High School Diploma - undefined
Delta High School
Clarksburg, CA2016
Skills
- Customer relations
- Transport and delivery
- Customer assistance
- Excellent time management
- Budget management
- Knowledge of state roads and highways
- Supply chain distribution
- Cost reduction strategies
- Staff Management
- Operations management
- Business Development
- Work flow planning
Timeline
Towing Operator
Jay's Auto and Towing
01.2022 - Current
Operations Manager
REVO Group: REVO Express/ REVO Freight
03.2021 - 11.2022
Field Service Technician/Field Service Mechanic
Uber, Jump
09.2019 - 03.2020
Rite Aid Supervisor/MOD
Rite Aid
01.2019 - 12.2020
Delivery Driver/Supervisor
FOX Transportation / Mckesson -3775 Seaport Blvd
06.2016 - 07.2019
High School Diploma - undefined
Delta High School