Otillia Monroe
Twin Falls,ID
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative/Landscape Gardener
Windsors Nursery
04.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Barista
Yellow Brick Cafe
10.2022 - Current
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Lead
Bohme
10.2021 - 07.2022
- Handled cash register operations and customer transactions to process payments.
- Monitored sales team performance and provided constructive feedback.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Participated in store meetings and product training sessions to understand and sell items.
- Recorded accurate and efficient records in customer database.
Education
Vet Study
College of Southern Idaho
Twin Falls, ID05.2025
High School Diploma -
Lighthouse Christian School
Twin Falls, ID06.2022
Skills
- Persuasive Sales
- Attention to Detail
- Available Weekends
- Safe Food Handling
- Resolving Complaints
- Performance Improvement
- Team Player
- Opening and closing duties
- Payment Processing
- Table Bussing
Timeline
Sales Representative/Landscape Gardener
Windsors Nursery
04.2023 - Current
Barista
Yellow Brick Cafe
10.2022 - Current
Sales Lead
Bohme
10.2021 - 07.2022
Vet Study
College of Southern Idaho
High School Diploma -
Lighthouse Christian School
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