Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Otis Brown

Sports Management
Chicago Heights,United States

Summary

Welcoming Front Desk Associate with [3] years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Friendly and polished sports administration brings proven experience in [sports industry] environments. Expertly provides individualized guest service, including managing VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Passionate [Game Day Staff, Game Operations] offering [1] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Overview

8
8
years of post-secondary education
10
10
years of professional experience

Work History

Front Desk Associate

Blink Fitness
Oak Lawn, IL
11.2019 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Asked customers questions to meet special requests.

Office Assistant

Holland & Knight LLP
Chicago, IL
03.2014 - Current
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Drafted common document templates for use by executives and employees.
  • Developed correspondence letters, memos and emails.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Ticket Sales Representative Internship

Chicago Sky Basketball Team
Chicago, IL
08.2021 - 09.2021
  • Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
  • Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
  • Communicated with team members and management to obtain current information on venue attractions and related logistics.
  • Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Basketball Operations Internship

Windy City Groove
Calumet City, IL
10.2019 - 02.2020
  • Managed marketing efforts, communicated programs to staff and trained on marketing promotions.
  • Developed effective relationships, exemplified positive leadership and orchestrated diverse functions and individuals toward profitability objectives.
  • Negotiated labor contract terms with basketball team members and agents.
  • Oversaw creation and maintenance of strategic plans for growth and development of basketball operations.
  • Led goal-setting exercises and achieved continually increasing levels of team member engagement, guest satisfaction and business performance.
  • Calculated athlete, team and league statistics on rolling basis during games.
  • Promoted good sportsmanship among players.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.

Community Relation Game Day Operations Internship

Chicago Sky Basketball Team
Chicago, IL
05.2018 - 08.2018
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Recommended workflow and budget improvements, resulting in [10]% savings per event.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Recommended workflow and budget improvements, resulting in [15]% savings per event.
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Education

Bachelor of Science - Sports Management

Southern New Hampshire University
Manchester, NH
03.2014 - Current

Skills

Registration

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Software

Excel,PowerPoint,Outlook , Quick Books

Timeline

Ticket Sales Representative Internship

Chicago Sky Basketball Team
08.2021 - 09.2021

Front Desk Associate

Blink Fitness
11.2019 - Current

Basketball Operations Internship

Windy City Groove
10.2019 - 02.2020

Community Relation Game Day Operations Internship

Chicago Sky Basketball Team
05.2018 - 08.2018

Office Assistant

Holland & Knight LLP
03.2014 - Current

Bachelor of Science - Sports Management

Southern New Hampshire University
03.2014 - Current

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Otis BrownSports Management