Otis Brown
Winston-Salem,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
City Lights Ministry
Winston-Salem, NC
11.2023 - 06.2025
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted in developing training materials related to new products or services being released.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
Walmart
Winston-Salem
12.2019 - 07.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Receiving Clerk
Charter Medical Ltd
, NC
04.2017 - 12.2019
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Monitored stock levels for reordering purposes based on established minimum and maximum thresholds.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Assisted in the loading and unloading of materials when required.
- Updated inventory records to reflect new stock levels.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
Education
High School Diploma -
Parkland Highschool
Skills
- Customer relationship management
- Issue resolution
- Product knowledge
- Communication skills
- Follow-up procedures
- Order tracking
- Time management
- Team collaboration
- Customer satisfaction
- Quality assurance
- Remote support tools
- Decision-making
- Customer service excellence
- Empathy and patience
- Email management
- Sales support
Timeline
Customer Support Specialist
City Lights Ministry
11.2023 - 06.2025
Customer Service Representative
Walmart
12.2019 - 07.2023
Receiving Clerk
Charter Medical Ltd
04.2017 - 12.2019
High School Diploma -
Parkland Highschool