Otis Cox
Fayetteville,NC
Summary
Adept at fostering passenger satisfaction and safety, I leveraged my expertise in safe driving and defensive techniques to enhance operational efficiency at Fast and other employers. My proactive approach to vehicle inspection and accident reporting, coupled with a knack for building strong community ties, significantly boosted service quality, achieving a notable increase in customer commendation.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Owner
Diversified Enterprises Inc
01.1980 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Improved team productivity by introducing innovative project management tools and techniques.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Transit Bus Operator
Fast
06.2018 - 08.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
School Bus Driver
Bladen County Schools
09.2018 - 03.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Supported implementation of green practices by reducing unnecessary idling and promoting recycling on bus.
- Utilized feedback from students and parents to make continuous improvements to transportation service.
- Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
- Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
- Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
- Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
- Ensured safety of all passengers by meticulously following traffic laws and school policies.
- Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Drove bus along assigned route, picking up students.
- Supervised students during loading, unloading and on bus.
- Created and enforced bus rules and kept expectations posted.
- Maintained accurate and up-to-date route and time logs.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Executed proper and timely loading and unloading of passengers.
- Recorded bus route and made notes for substitute drivers.
- Administered first aid to passengers in need.
- Assisted in training new drivers and maintaining driver certifications.
- Taught students first-aid and emergency protocols in case of emergency.
Courier Contractor
Beavex Express Courier Service
07.2008 - 08.2018
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Streamlined the pick-up process by proactively organizing packages based on destination priority.
- Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
- Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
- Expanded company reach within the local community through active participation in promotional events as a representative of the courier service.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Escalated issues to supervisor for immediate remediation.
- Handled receipt, storage, identification and delivery of products for clients.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Tracked delivery status and updated customers for expected delivery time.
- Processed payments and handled cash transactions to secure proper compensation.
Cook Shift Leader
Southeastern Regional Medical Center
08.1998 - 03.2000
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Implemented innovative menu items based on current culinary trends, leading to positive feedback from customers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Utilized expert knowledge of various cooking techniques to prepare diverse dishes that met or exceeded guest expectations.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Optimized ingredient usage by developing creative recipes that utilized seasonal produce while remaining costeffective.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced [Type] environment.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Planned menus for different events, seasons and customer requests.
- Adjusted recipes based on ingredient availability or customer request.
- Suggested actionable improvements to streamline training procedures.
- Monitored food quality and presentation to maintain high standards.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Car Salesperson
Cumberland Chrysler Plymouth, Dodge
03.1998 - 09.1999
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Certificate of Technical Studies - Culinary Arts
Robeson Community College
Lumberton, NC05-2002
No Degree - Accounting
Shaw University
Detroit, MI05-1976
No Degree - Law
Wayne State University
Detroit, MI08-1974
High School Diploma -
Samuel C. Mumford
Detroit, MI06-1973
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Client service
- Project management
- Operations management
- Business planning
- Verbal and written communication
- Relationship building
- Small business operations
- Customer relations
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Administrative oversight
- Bidding processes
- Contract management
- Financial planning
- Sales management
- Cost reduction
- Talent development
- Budget administration
- Human resource management
- Partnership development
- Labor relations
- Human resources
- Sales strategy development
- Crisis management
- Accounting expertise
- Program creation and implementation
- Brand strategy planning
- Profit and loss
- User experience enhancement
- Attention to detail
- Customer service
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Schedule management
- Records organization and management
- Desktops, laptops, and mobile devices
- Profit and loss analysis
- Cash flow optimization
Certification
Work as a Dis Jockey at University of North Carolina Fayetteville State, WFSS 90.1 FM IN Fayetteville, N.C. I received several awards for Best Dis Jockey of the Year. Dis Jockey with Best Show on the Radio.
Timeline
School Bus Driver
Bladen County Schools
09.2018 - 03.2019
Transit Bus Operator
Fast
06.2018 - 08.2022
Courier Contractor
Beavex Express Courier Service
07.2008 - 08.2018
Cook Shift Leader
Southeastern Regional Medical Center
08.1998 - 03.2000
Car Salesperson
Cumberland Chrysler Plymouth, Dodge
03.1998 - 09.1999
Owner
Diversified Enterprises Inc
01.1980 - 09.2022
Certificate of Technical Studies - Culinary Arts
Robeson Community College
No Degree - Accounting
Shaw University
No Degree - Law
Wayne State University
High School Diploma -
Samuel C. Mumford
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