Otis Kimball
Ozark,AR
Summary
Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering 4 years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
11
11
years of professional experience
Work History
Veterans Service Representative
Veterans Benefits Administration (This Is a Federal Job)
11.2022 - Current
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
- Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries
- Review claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
- May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs
- Prepare and release correspondence for use by other federal, state, and local agencies
- Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
VETERANS BENEFITS ADMINISTRATOR
OKLAHOMA DEPARTMENT OF VETERANS AFFAIRS
02.2021 - 11.2022
- Accredited with the U.S
- Department of Veterans Affairs for the purpose of preparation, presentation, and prosecution of claims under laws administered by the Department of Veterans Affairs
- Coordinates claims with ODVA Central Claims office, VA regional offices and outpatient clinics; advises ODVA Center administrators and other Claims managers in benefits for eligible veterans
- Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
- Prepare all necessary documents for non-service connected pension applications and debt forgiveness from the Department of Veterans Affairs
- While successfully completed claims in debt forgiveness and in non- service connected pension
- Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
- Independently reviews client United States Department Veteran Affairs files, evaluates evidence including veterans' service and post-service medical records, as well as service histories; and submits claims packages for veterans disability, medical, and compensation-related benefits; researches laws, regulations, policies and case law/precedent decisions from United States Department Veteran Affairs Board of Veterans Appeals Plans
- Prepares financial statements and interprets the correlation of Social Security, military retirement, other income and net worth affecting United States Department Veteran Affairs pension and compensation; assists clients in dealing with United States Department Veteran Affairs Debt Management Agency; prepares financial reports to support client's request for waiver, postponement, compromise offers, or repayment plan for benefit overpayments
- Possessing excellent communication skills, explained in detail the full range of available Veterans Affairs benefits and all related programs to ensure that individuals were fully apprised of relevant information
- Such topics included disability and death compensation and pension benefits, education, vocational rehabilitation, Veterans Affairs health care, home loan guaranty life insurance, general Social Security Administration benefit programs, federal and state laws relating to domestic relations, federal stationed local assistance programs and other related entitlements.
- Maintained personnel records and updated internal databases to support document management.
CARE COORDINATOR
GRAND LAKE MENTAL HEALTH
01.2020 - 12.2020
- Schedule, coordinate and facilitate wraparound/family teams
- Complete Strengths Needs Cultural Discovery (SNCD) assessments, Care Plans and Updates, Functional Assessments/Crisis Plans/Safety Plans
- Complete flex-fund requests when necessary
- Monitor and evaluate services provided to the families
- Contact families as needed to monitor progress and inquire about new needs
- Facilitate or co-facilitate Family Team meetings and may type the agenda
- Schedule and coordinate Family Team meetings and ensure both formal and informal supports are included and part of the team
- Contact referred families and the referral source for screening
- Provide the appropriate staff personnel with new family team lists and approved referrals
- Identify needed services by completing a strengths assessment and develop a care plan
- Maintain close communication with the Integrated Team Manager and other clinical and administrative staff in order to assure the highest quality of services are delivered to the juvenile client and his/her family
- Provides targeted support services, a system of care that is child centered with the needs of the child and family dictating the types and mix of services provided and to assist in preventing an out-of-home or out-of-school placement.
Community Corrections Case Manager
LABETTE CENTER FOR MENTAL HEALTH
03.2019 - 12.2019
- Provided direct and indirect service to each client on an average of three hours a month
- Enhanced clients functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider
- Provided support to clients and their families through the treatment planning process
- Designed Individualized Service Plans that outlined client objectives and case manager interventions and revised these objectives when necessary to meet client needs
- Wrote daily progress notes and reviewed quarterly progress.
Passenger Service Supervisor
DELTA GLOBAL SERVICES
06.2018 - 11.2018
- Ensure pre-flight procedures to arrange seating
- Handle visa's, travel documents, and special requests for INAD, ESAN, WEAP
- In charge of daily agent activities and preparing rosters
- Knowledgeable on how to handle ADC requirements, VIP handling, meal request, and upgrades
- Manage and provide all technical and operational support throughout the flight
- Knowledgeable during check-in hours to ensure that appropriate changes were made to resolve customers' problems
- Ensure System uptime with minimize disruption to operations, acting as the first line of support and troubleshooting tasks
- Ability to resolve ticketing issues- change date, names, itineraries, make payments, amend flight details
- Knowledge of Attendance Enterprise system for payroll of staff
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Conducted evaluations and reviews for 30 employees
- Greeted crew members, flight attendants and passengers in welcoming and friendly manner
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Created training manual for all employees to use as reference guide
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Military Police Officer
United States Army
04.2017 - 07.2018
- Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection
- Gathered evidence, processed crime scenes, and questioned witnesses and suspects
- Supported judge advocate general with investigations for trial involving military members facing courts martial and other disciplinary actions
- Maintained 100% accountability of assigned equipment worth more than $50,000
- Provided emergency response security, eliminating hazards, and potential dangers
- Documented and organized security information accurately and efficiently
- Monitored gate activities, controlled traffic and responded to emergencies on base
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents
- Searched vehicles, buildings and homes for evidence of stolen property.
Automated Logistical Specialist
United States Army
05.2013 - 04.2017
- Establishing and maintaining records like stock lists, material control, inventory, supply reports and accounting
- Reviewing and verifying quantities received against bills of contracts, lading, shipping documents and purchase requests
- Responsible for unloading and storing incoming equipment and supplies
- Administering document control procedures and maintaining stock location system
- Processing requests and turn-in documents at direct support level through warehousing section
- Performing prescribed load list and shop stock list duties according to manual and automated supply applications
- Preparing, explaining and distributing shipping documents
- Operating material-handling equipment
- Provided logistical support to eight units to ensure that the equipment are ready for use
- Operated and maintained SAMS-1E and GCSS system with all updates and upgrades
- Updated maintenance officer about daily work activities
- Managed a shop stock of 100 items that cost $2,000,000.
Education
Ph.D. - Health Care Administration
Oklahoma State University
Stillwater, OK05.2025
Master's degree - Health Care Administration
Oklahoma State University
12.2023
Bachelor's Degree - Criminal Justice Administration
Columbia Southern University
10.2017
Skills
- Claims Processing
- Clerical Support
- Benefits Administration
- Documentation Management
- Personal Counseling
- Community Outreach
- Professionalism
- Adaptability and Flexibility
- Administration and management
- Time management abilities
- Reliability
- Multitasking Abilities
- Attention to Detail
Training
- USDVA as completing TRIP (Training Response Involvement and Preparation of Claims) training and accreditation by a veterans' service organization certified by the USDVA
- Combat life saver/first aid
- Global combat support system (G-CSS)
- FEMA incident command system
- Lean six sigma green belt
- Lean six sigma master black belt
- Warehouse operations
- Mental health first aid
Availability
Permanent, Teleworker, Full-time, Ozark, Arkansas, United States, Fort Smith, Arkansas, United States
Timeline
Veterans Service Representative
Veterans Benefits Administration (This Is a Federal Job)
11.2022 - Current
VETERANS BENEFITS ADMINISTRATOR
OKLAHOMA DEPARTMENT OF VETERANS AFFAIRS
02.2021 - 11.2022
CARE COORDINATOR
GRAND LAKE MENTAL HEALTH
01.2020 - 12.2020
Community Corrections Case Manager
LABETTE CENTER FOR MENTAL HEALTH
03.2019 - 12.2019
Passenger Service Supervisor
DELTA GLOBAL SERVICES
06.2018 - 11.2018
Military Police Officer
United States Army
04.2017 - 07.2018
Automated Logistical Specialist
United States Army
05.2013 - 04.2017
Ph.D. - Health Care Administration
Oklahoma State University
Master's degree - Health Care Administration
Oklahoma State University
Bachelor's Degree - Criminal Justice Administration
Columbia Southern University
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