Otis Lewis
Ellensburg,WA
Summary
I am an Information Technology and Administrative Management graduate from Central Washington University. I am a responsible and motivated employee ready to apply my education in the workplace. I have excellent technical abilities with software and applications, the ability to handle challenging work, and have excellent time management skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales Consultant
The Cellular Connection
Ellensburg, WA
10.2022 - Current
- Provided technical support to customers experiencing difficulties with their devices.
- Participated in store meetings to discuss upcoming events or promotions.
- Trained new associates on operational procedures such as opening and closing duties, stocking shelves.
- Created detailed reports on store performance metrics such as daily, weekly, monthly sales figures.
- Processed inventory shipments to ensure accuracy of incoming orders against invoices received from vendors.
- Provided technical support to users by troubleshooting hardware and software issues.
- Supported users with setting up email accounts and configuring their mail clients.
- Participated in meetings with vendors concerning procurement of new hardware or software products.
- Attended training sessions and courses to maintain up-to-date skills.
Yard Technician
Knudson Lumber - Ellensburg, WA
04.2021 - 01.2022
- Recognized by Knudson Lumber for excellent customer service and good attitude and work ethic
- Assisting customers in loading of materials
- Assisting the sales team in informing customers on materials and services
- Stocking material and inventory management
- Properly pulling material from stock and shipping materials on deliveries
- Forklift certified
- Added to the positive and productive mindset of the company.
Senior Technician
Valvoline Instant Oil Change
Ellensburg, WA
07.2019 - 04.2021
- Extensive knowledge of vehicle systems, maintenance procedures, and requirements
- Store management and leadership experience 45 hours a week
- Daily customer service experience averaging 62 encounters per day, recognized weekly by the Valvoline Instant Oil Change for exceptional customer care
- Experience leading a team to do oil changes averaging less than 15 minutes, receiving fastest store in our market of 35 service centers
- Achieved early certification and promotion to Senior technician
- Add to a positive and productive team environment by encouraging coworkers to maintain a positive attitude and a productive mindset.
Education
Information Technology And Administrative Management - Project Management
Central Washington University
Ellensburg, WA 09.2018 - 12.2023
High school diploma -
Central Kitsap High School
06.2018
Skills
- Problem-Solving
- Microsoft Software Proficiency
- Product and Service Knowledge
- Community Networking
- Project Management
- Web Technologies and Services
- Customer Relationship Management
- Communication
- Organization and Time Management
Awards
Eagle Scout May 2015
Timeline
Sales Consultant
The Cellular Connection
10.2022 - Current
Yard Technician
Knudson Lumber - Ellensburg, WA
04.2021 - 01.2022
Senior Technician
Valvoline Instant Oil Change
07.2019 - 04.2021
Information Technology And Administrative Management - Project Management
Central Washington University
09.2018 - 12.2023
High school diploma -
Central Kitsap High School
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