Otis Mckinney
Summary
Skilled in basic math and experienced in operating lift trucks, with a focus on accurate shipping and receiving processes. Possesses strong reading and writing capabilities for maintaining store operations. Attention to detail and leadership experience enhance inventory management effectiveness. Committed to providing physical energy and logistical support in warehouse environments.
Diligent Desired Position with solid background in maintaining cleanliness and safety in various environments. Known for effectively managing cleaning tasks and ensuring sanitary conditions. Demonstrated ability to use cleaning equipment efficiently and follow safety protocols.
Overview
2026
2026
years of professional experience
Work History
Janitor
Eastern High School
Washington DC
2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
Warehouse Worker
Westat
04.2021 - Current
- Daily book log of loads being completed and effectily shipped before time frame of pickup
- Operating forlift to assess with box organization and accembley
- Labeling merchant production to effectively organize for truck load
- Loading company trucks with boxes/supplies for deliverly and shipping
- Mange protocol, ensuring protol has been updated in a appropriately when recieving load changes.
- Operating pallet jacks to assemble product for storage as well as stacking pallets.
- Shrink wrapping inventory
- Assssting with inventory count of product as well as delivery routes
- Managing tabs on materials throughout warehouse with the use of workstation and handheld devices
- Using software like Ordoro, Quickbooks, Deposco to track inventory
Customer Service Representative/Dispatcher
Service Specialities, Inc.
12.2020 - 03.2021
- Managed protocol, ensuring protocol was updated appropriately in system within 24 hours of receiving
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Customized CRM using the most up-to-date tools (i.e., workflows,triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
- Entry of Contracts for Major Accounts
- Assist with the review and removal of Duplicate Accounts
- Analyzed and updated all necessary changes to Salesforce software
- Entered, updated, and retrieved information from teletype networks and computerized data systems
- Records and maintains files or records of customer requests, work, or services performed
- Confers with customers or supervising personnel to address questions, problems, or requests for service or merchandise
- Assisted with training other team members
Claims Specialist/Data Entry (Remote)
Quantum Edge
08.2019 - 12.2020
- Performed company administrative duties clerical: Analyzed customer entries in company database for inaccuracies, responded to customer emails, developed call script for phone and email correspondence.
- Verified details with policyholders and requested additional information.
- Used and analyzed data from automated information aggregators to update the database
- Walked customers through the claim process, and answered any general questions
- Managed asset recoveries for claims, including salvage and subrogation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Successfully entered data into company database and validated the accuracy of valuable company information
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Reports any trends or delays to program management
Customer Service Representative (Remote)
CVS Pharmacy Customer Care
06.2018 - 07.2019
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Reviewed agent phone and email interactions to assure agents are following company scripts and protocol to assure customer satisfaction
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
Education
High School Graduate - undefined
Ballou High School
undefined
University of District of Columbia
Skills
- Stock Management
- Budget Management
- Goals Setting
- Internal Audits
- Project Management
- Quality Assurance Experience
- Advance Microsoft Office Navigation
- Payment and Sales knowledge
- Incident Management
- Software Troubleshooting
- Heavy Lifting
- Forklift Operation
- Loading Dock
- Salesforce
- Shelf Maintenance
- CRM
- CustomerService
- Management
- Prioritization
- CustomerAnalysis
- Speed
- GoogleSuite
- Collaboration
- ConflictResolution
- Detail Oriented
- Adaptability
- ResourceUtilization
- Order and Refund Processing
- Facilities maintenance
Timeline
Warehouse Worker
Westat
04.2021 - Current
Customer Service Representative/Dispatcher
Service Specialities, Inc.
12.2020 - 03.2021
Claims Specialist/Data Entry (Remote)
Quantum Edge
08.2019 - 12.2020
Customer Service Representative (Remote)
CVS Pharmacy Customer Care
06.2018 - 07.2019
High School Graduate - undefined
Ballou High School
undefined
University of District of Columbia
Janitor
Eastern High School
2023 - Current