Otis Ramsey
Birmingham,AL
Summary
Proactive and meticulous Maintenance Director with over 17 years of experience in Property Management / Construction industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and maintaining operational budgets .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Maintenance Supervisor
Castleberry Property Management Group
09.2022 - Current
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
- Established strong relationships with tenants by providing exceptional customer service during interactions related to maintenance concerns or questions.
- Developed customized training programs for staff members to improve their technical knowledge and skill sets.
- Streamlined communication with property management, ensuring timely completion of work orders and projects.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
- Enhanced curb appeal of property by overseeing landscaping projects and exterior maintenance tasks.
- Managed efficient teams of up to 21 employees.
- Coordinated large-scale renovation projects, ensuring minimal disruption to tenants while staying within budget constraints.
Warehouse Manager
Westshore Homes
08.2021 - 09.2022
- Managed 6 million dollar material and equipment inventory
- Examined invoices and shipping manifest for accuracy
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Supervise activities of workers engaged in receiving, storing, inspecting and shipping products and materials.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Property Maintenance Manager
UAG Property Management
01.2020 - 07.2021
- Led and directed team members on effective methods, operations and procedures
- Developed training modules and documentation to train staff
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Handled all aspects of maintenance for five communities and/or 280 units
- Supervised maintenance associates providing training, motivation, and performance feedback
- Monitored and directed scheduling of all maintenance personnel and vendors, and ensure staff adheres to company policies and procedures
- Tracked inventory for repairs and maintenance
- Assisted with planning and execution of all preventative maintenance programs such as mechanical, electrical, HVAC, plumbing, fire and life-safety systems
- Ensured knowledge of and enforcements of company safety policies.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Maintained a clean and safe working environment by adhering to OSHA guidelines and company protocols.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Reduced repair costs with proactive maintenance strategies and preventive measures.
Turnover Tech
Havenbrook Homes
07.2018 - 01.2020
- Responsible for timely turn around process of preparing home from vacant to rent ready status, which includes walking and accessing property for damages and repairs, creating job scopes, communicating with upper level management, purchasing material and performing work on light to medium sized projects
- Work closely with management and maintenance staff in developing integral team that effectively represents quality and professionalism of company
- Consistently maintain professional, courteous attitude when dealing with residents, co-workers and public, at all times
- Assist in development and training of all newly hired Maintenance Technicians.
- Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within portfolio
- Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for property management company.
- Streamlined work processes with effective communication and collaboration among team members.
- Participated in ongoing training opportunities to stay updated on industry trends, enhancing skills set and increasing value as technician.
- Proactively identified potential issues during routine inspections, enabling early intervention to minimize costly repairs down line.
President of Operations
All In 1 Construction Ser. LLC
04.2007 - 06.2018
- Responsible for all aspects of business development and strategic planning for business
- Researched, developed, and executed business plan from conception
- Drove continuous improvement initiatives across organization, promoting culture of excellence in all aspects of business operations.
- Established and maintained company policies and procedures
- Aligned organizational goals with industry trends through comprehensive market research analysis.
- Responsible for employee recruitment and retention to include all aspects of human resources, sourcing, recruiting and staffing
- Established strong relationships with vendors and suppliers to negotiate favorable contracts and pricing agreements.
- Supervised and guided all staff and sub-contractors throughout construction processes
- Ensured all construction processes were completed as per safety and quality guidelines
- Responsible for management of all client programs and projects including client relationships, staffing, contract management, as well as employee relationship management
- Initially performed and then managed all accounting functions of company (A/P, A/R, payroll, cash flow projections, budgeting, proposal work, etc.)
- Successfully diversified services provided by company to include: Apartment Make-ready Service, HUD REAC (Real Estate Assessment Center) pre-inspection and repair service for multi-family homes
- Specialized in both single family and multi-family home repairs, renovations, upgrades and turnkey solutions
- Submitted proposals to clients, including work description, estimated cost and time
- Designed, built, and launched website with product information, contact form, and map integration.
Education
High School Diploma -
Phillips High School,
Birmingham, AL05.1983
Skills
- Asset Management,
- Facilities Management
- Team Leadership
- Expense Tracking
- Budget Administration
- Resource Allocation
- Attention to Detail
- Problem-solving abilities
- Computer Skills
- Organizational Skills
- Managing Operations and Efficiency
- MS Office
- Onboarding and Orientation
- Performance Tracking and Evaluation
Certification
EPA Certification - Universal
Relocation
- Mobile, AL
- Georgia
- Florida
Timeline
Regional Maintenance Supervisor
Castleberry Property Management Group
09.2022 - Current
Warehouse Manager
Westshore Homes
08.2021 - 09.2022
Property Maintenance Manager
UAG Property Management
01.2020 - 07.2021
Turnover Tech
Havenbrook Homes
07.2018 - 01.2020
President of Operations
All In 1 Construction Ser. LLC
04.2007 - 06.2018
High School Diploma -
Phillips High School,
EPA Certification - Universal
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