Otis Sueing Jr
Office Administrator
Phoenix,AZ
Summary
Dynamic Administrative Office Manager with proven expertise at Broken Chains Christian Counseling in enhancing office efficiency and accuracy. Skilled in electronic medical records and database management, I successfully improved coding accuracy and streamlined workflows. I implemented effective billing and coding solutions for faster turnaround rate with minimal errors. Administrative professional with proven track record in managing office functions and ensuring smooth operations. Expertise in optimizing administrative processes and supporting team collaboration. Known for adaptability and results-driven approach, ensuring dependable performance and flexibility in dynamic environments.
Overview
15
15
years of professional experience
Work History
Administrative Office Manager
Broken Chains Christian Counseling
05.2020 - 01.2023
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Front Office Manager
True Care Counseling LLC
06.2010 - 01.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Managed patient inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Introduced new billing/coding software, reducing errors and improving data management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed electronic medical records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various medical providers such as counselors, psychiatrists, and psychologists.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- created in-house coding and billing program
Office Administrative Assistant
General Practice Associates
05.2008 - 05.2010
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and patient data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for providers.
- Reviewed patient records and interpreted documentation to identify diagnoses and procedures.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Reduced turnaround time for appeals by preparing comprehensive supporting documentation for denied claims.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Leveraged coding software to its fullest potential, automating aspects of coding process and reducing manual entry errors.
- Contributed to healthcare quality improvement by accurately coding diagnoses and procedures for data analysis and reporting.
- Played key role in transition to ICD-10 coding system, leading training sessions and updating coding protocols.
Education
Associate of Arts - General Studies
Rio Salado Community College
Tempe, AZ05-2025
Associate of Arts - Audio Engineer/ Music Business
Glendale Community College
Glendale, CA05-2012
Associate of Applied Science - Health Information Technology
AZ COLLEGE OF ALLIED HEALTH
Glendale, AZ05-2008
Skills
- Office administration
- Scheduling and calendar management
- Database administration
- Document management
- Data retrieval systems
- Office management
- Administrative support
- Electronic medical records (EMR) systems
- Microsoft office
- Records and database management
- Electronic filing systems
Timeline
Administrative Office Manager
Broken Chains Christian Counseling
05.2020 - 01.2023
Front Office Manager
True Care Counseling LLC
06.2010 - 01.2020
Office Administrative Assistant
General Practice Associates
05.2008 - 05.2010
Associate of Arts - General Studies
Rio Salado Community College
Associate of Arts - Audio Engineer/ Music Business
Glendale Community College
Associate of Applied Science - Health Information Technology
AZ COLLEGE OF ALLIED HEALTH
Similar Profiles
Chris JohnsonChris Johnson
Counselor Intern at Southeast Christian Counseling CenterCounselor Intern at Southeast Christian Counseling Center
Tameca ElliottTameca Elliott
Data Entry at Elliott''s Christian CounselingData Entry at Elliott''s Christian Counseling
Michelle MinnehanMichelle Minnehan
Office Manager at Heartland Christian CounselingOffice Manager at Heartland Christian Counseling
Guru ChalicheemalaGuru Chalicheemala
Automation and Control Systems Engineer at Express ScriptsAutomation and Control Systems Engineer at Express Scripts
Alvaro RojasAlvaro Rojas
Asphalt Laborer at Weems AsphaltAsphalt Laborer at Weems Asphalt