Otische Owens
Lawrenceville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results!
Overview
2
2
years of professional experience
Work History
Crew Leader
Senior Transition Services
11.2023 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Closely monitored project budgets ranging between $2000 - $13,000, identifying cost-saving opportunities where possible without compromising on quality or safety standards.
- Used variety of hand and power tools to complete tasks.
Professional OTR Truck Driver
Stevens Transport
01.2023 - 10.2023
- Demonstrated exceptional customer service skills when interacting with clients during pickups and deliveries.
- Loaded and unloaded cargo efficiently, minimizing delivery times and preventing load damage.
- Handled sensitive or hazardous materials cautiously according to guidelines, protecting both public safety and environment from potential harm.
- Managed unexpected roadside mechanical issues calmly by applying basic troubleshooting skills before calling for assistance.
- Performed regular maintenance tasks for company vehicle, optimizing functionality and preventing costly repairs while traveling.
- Collaborated with dispatchers to resolve scheduling discrepancies or routing issues, maximizing efficiency.
- Developed strong relationships with clients through punctual deliveries and professional interactions.
- Utilized GPS systems effectively to plan optimal routes, reducing travel time and distance traveled. Averaging about 2300 miles per week
- Navigated challenging weather conditions to deliver loads safely and within deadline constraints.
- Maintained accurate logs of miles driven, hours worked, and fuel expenses, ensuring regulatory compliance.
- Enhanced company reputation by representing organization professionally during all interactions with clients, law enforcement, and fellow drivers.
- Verified contents of inventory loads against Bills of Lading.
Digital Marketing Coordinator
Old Coast HVAC
02.2022 - 11.2022
- Coordinated promotional events both online and offline to increase brand awareness among target audiences.
- Stayed up-to-date with industry trends and best practices to continuously improve digital marketing initiatives.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
- Implemented A/B testing on various channels to identify best-performing tactics and optimize campaign performance.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Developed creative assets such as infographics, blog posts, videos, and more to enhance overall content strategy effectiveness.
- Achieved higher click-through rates on social media ads through audience segmentation, ad placement optimization, and compelling ad copy.
- Rewrote website copy, authored blog posts and updated social media platforms to strengthen client digital presence.
- Created visually appealing landing pages to improve user experience and conversion rates.
- Managed relationships with external vendors, ensuring timely delivery of services while maintaining budgetary goals.
- Increased website traffic by implementing effective SEO strategies and optimizing online content.
- Assisted in developing a comprehensive content strategy to support overall digital marketing objectives.
- Improved organic search rankings by conducting keyword research, optimizing website content, and acquiring high-quality backlinks.
- Managed multiple PPC advertising campaigns, ensuring proper budget allocation and targeting.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
- Created Pay-Per-Click campaigns to drive targeted traffic to company website.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Managed search engine marketing budgets and tracked campaign performance.
- Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
Education
Bachelor of Arts - Fine Arts
Mercer University
Macon, GA05.2011
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- Work Planning and Prioritization
- Issue Troubleshooting
- Documentation And Reporting
- Proactive Problem Solving
- Team Management
- Rational Decision-Making
- Project Management
- Customer Relationship Management (CRM)
Accomplishments
- Helped The Macon Arts Alliance obtain an $80,000 Grant that is still currently active!
- Placed 14th of 1000 performers in a National Talent Competition
- Graduated Top of My Class at the Georgia Driving Academy
- Over 20 Five (5) Star Client reviews at Senior Transition Services
Videography and Photography
I have enjoyed capturing and creating unforgettable memorabilia for over 10 years now! I enjoy the skills I've obtained as I find ways to bring pure satisfaction to my customers!
Over the years of my career, I have developed a better sense of creativity. I want to show that we all have win win situations not matter the circumstance.
So I joined the local chamber of commerce and was heavily involved in the change in my local community!
I love how what I do always contributes to the betterment of all I encounter!
Timeline
Crew Leader
Senior Transition Services
11.2023 - Current
Professional OTR Truck Driver
Stevens Transport
01.2023 - 10.2023
Digital Marketing Coordinator
Old Coast HVAC
02.2022 - 11.2022
Bachelor of Arts - Fine Arts
Mercer University
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