Summary
Overview
Work History
Education
Skills
Timeline
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Otisha Hart

Franklinton,LA

Summary

Dynamic leader with a proven track record at ResCare Residential Services, adept in team supervision and site safety. Excelled in enhancing site protocols and employee training, significantly improving project efficiency and safety standards. Skilled in fostering strong relationships and ensuring high-quality service delivery, demonstrating exceptional communication and coordination abilities.

Overview

23
23
years of professional experience

Work History

Site Supervisor

ResCare Residential Services
07.2015 - Current
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Provided onsite training to help develop employee skills.

Caregiver, Special Needs

FACC
06.2009 - 02.2016
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Offered support to assist with supervising special needs individuals in home.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Improved clients'' communication skills through tailored speech therapy exercises and activities.
  • Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
  • Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
  • Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Manager

McDonald's
01.2002 - 04.2009
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Funeral Service And Mortuary Science

Delgado Community College
New Orleans, LA

Pine High School
Franklinton, LA
05.2001

Skills

  • Team Supervision
  • Site coordination
  • Site Safety
  • Construction safety

Timeline

Site Supervisor

ResCare Residential Services
07.2015 - Current

Caregiver, Special Needs

FACC
06.2009 - 02.2016

Manager

McDonald's
01.2002 - 04.2009

Funeral Service And Mortuary Science

Delgado Community College

Pine High School

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Otisha Hart