O’Tisha Owens
Stafford
Summary
Detail-oriented and reliable professional adept at managing multiple priorities while maintaining a positive and proactive attitude. Strong willingness to embrace additional responsibilities to drive team success and achieve organizational goals. Proven track record in fostering collaborative environments and enhancing productivity through effective communication and strategic problem-solving. Committed to continuous improvement and excellence in all endeavors.
Overview
15
15
years of professional experience
Work History
Direct Care Staff Member
Glory Homes
03.2025 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Implemented individualized care plans to meet specific client needs effectively.
- Monitored client behavior, reporting significant changes to healthcare professionals promptly.
- Facilitated recreational activities to enhance social interaction and emotional well-being.
- Trained new staff on best practices for resident care and safety protocols, fostering a collaborative environment.
- Collaborated with interdisciplinary teams to assess client needs and adjust care strategies as necessary.
- Advocated for clients' rights and preferences within the facility, ensuring respectful treatment and autonomy.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
Care Provider
Home Instead
11.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented personalized care plans based on individual needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Provided emotional support and companionship to enhance quality of life.
- Coordinated transportation for clients to medical appointments and social events.
- Collaborated with families to discuss care strategies and address concerns.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional, and physical health through diverse activities.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
LaSalle
08.2025 - 12.2025
- Managed incoming calls and provided accurate information to enhance patient satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Referral Coordinator
UT Health
12.2021 - 05.2025
- Coordinated patient referrals between healthcare providers and specialists to streamline care processes.
- Managed appointment scheduling and follow-ups to enhance patient access to services.
- Utilized electronic health record systems for accurate documentation of patient information and referral details.
- Communicated effectively with patients regarding referral status, ensuring clarity and understanding of next steps.
- Monitored referral tracking systems to ensure timely processing and minimize delays in patient care.
- Assisted in training new staff on referral procedures and system usage, promoting team competency.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Worked with patients to schedule tests and procedures.
Patient Access Representative II
Memorial Hermann
01.2018 - 11.2021
- Managed patient check-in and check-out processes to ensure efficient service delivery.
- Facilitated insurance verification and pre-registration for patients, enhancing operational workflow.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Resolved patient inquiries regarding billing and insurance issues, improving overall customer satisfaction.
- Records insurance information and obtains pre-approval for treatment if needed.
- Calculates payment information, accepts funds, and credits accounts accordingly.
Assistant Supervisor
Texana Center
07.2011 - 01.2018
- Provide Behavior Analysis to children with Autism and Mental health from age 3 to 21.
- Teaching social skills, group academics, classroom navigation, and other school skills.
- The children with Autism learn how to succeed in a classroom setting and social interaction maintains communication with supervisor regarding behavior and skill acquisition data.
- Implement behavior interventions, skill acquisition, feeding and social skills programs for consumers.
- Report all cases of abuse and neglect, or suspected abuse or neglect, directly to supervisor.
- Collaborated with Bridge program or day program staff, when appropriate, to help address team related issues, such as rebuilding poor staff relationships.
- Maintains professional and technical knowledge by attending educational workshops and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Graphing and also entering the billing for my case load.
Education
No Degree - Nursing
Prairie View A&M University
Prairie View, TX05-2008
High School Diploma -
EL Campo High School
El Campo, TX05-2003
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Compassionate care
- Personal hygiene assistance
- Housekeeping
- Social skills development
- Emotional support
- CPR certified
- Appointment management
- Quality improvement
- Medication management
- Therapeutic techniques
- Safety monitoring
- Mobility assistance
- Community integration
- Policy compliance
- Schedule coordination
- Recreational activities
- Continuing education
- Progress tracking
- Disability awareness
- Individualized care planning
- Medical appointments
- Client companionship
- Adaptive equipment use
- Patient awareness
- Healthcare
- Physical assistance
- First aid and safety
- HIPAA compliance
- Case documentation
- Client documentation
- De-escalation techniques
- Record keeping
- Report writing
- Care plan assessment
Timeline
Customer Service Representative
LaSalle
08.2025 - 12.2025
Direct Care Staff Member
Glory Homes
03.2025 - Current
Care Provider
Home Instead
11.2024 - Current
Patient Referral Coordinator
UT Health
12.2021 - 05.2025
Patient Access Representative II
Memorial Hermann
01.2018 - 11.2021
Assistant Supervisor
Texana Center
07.2011 - 01.2018
No Degree - Nursing
Prairie View A&M University
High School Diploma -
EL Campo High School