Otis L Robinson
San Francisco,CA
Summary
The Operations Manager is responsible for the coordination of the daily operations of Community Forward SF, under the direction of the Chief of Staff.
Overview
13
13
years of professional experience
Work History
Operations Manager
Community Forward SF
San Francisco, CA
12.2016 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines between Community Forward SF and DPH staff.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintain and documented clients complaints/concerns on a as needed basis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with DPH employees in an integrated team to meet shared goals.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management of 6 Assistant Managers, 22 Medical Respite Workers, 3 Cooks, and 5 Drivers within the facility.
- Supervised daily operations of facility which included staff scheduling and program activities.
- Supported the Medical Respite Mission to promote stabilization, hope and healing for adults experiencing homelessness in San Francisco.
- Other duties were assigned as well.
Medical Respite Worker
Community Forward SF
San Francisco, CA
01.2009 - 12.2016
- Maintained safe and hazard-free environments.
- Planned engaging recreational, developmental and entertainment activities.
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
- Assisted with daily living needs such as personal hygiene.
- Assisted residents with basic activities of daily living.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted nursing staff with behaviorally difficult clients, by setting and reinforcing clear boundaries and rules to be followed.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Problem solving with medical providers about patients' care and assisted patients in getting to scheduled appointments on time.
- Provided documentations to immediate supervisor about unusual occurrences and adverse situations that may have occurred during my shift.
Education
High School Diploma -
New York Job Corp
06.1989
Skills
- Six years management/Supervisory Experience
- Thorough knowledge of homelessness, mental health Drug user, HIV/AIDS and cultural diversity issues
- Excellent communication skills, both oral and written
- Strong organizational and administrative skills
- CPR and First Aid Certification within 90 days of hire
- Ability to work both independently and cooperatively with clients and staff
Timeline
Operations Manager
Community Forward SF
12.2016 - 04.2022
Medical Respite Worker
Community Forward SF
01.2009 - 12.2016
High School Diploma -
New York Job Corp
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