Otolose L. Scanlan
Ewa Beach,USA
Summary
Highly organized and dependable candidate skilled at managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals by willingly assuming additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
7
7
years of professional experience
Work History
Secretary II
Internal Audit Office
02.2023 - Current
- Trusted personal assistant to the Audit Manager
- Liaison between Audit Managers and their subordinates, other program personnel, other governmental agencies, and the general public
- Informs staff of Audit Manager’s views, and schedule, and orally relays messages and instructions per Audit Manager
- Answer and direct telephone calls accordingly
- Make telephone calls for the Audit Manager; schedule appointments/arrange meetings and conferences
- Maintains a calendar for the Audit Manager to ensure proper scheduling of activities and timely completion of projects and other administrative matters
- Drafts and sends correspondences in response to routine inquiries
- Operates a typewriter and uses a word processing program on a computer to type a variety of material including reports, letters, contracts, specifications, and statistical tables
- Receives, opens, and reviews all incoming correspondences referred or addressed to the Internal Audit Office and forwards to the respective staff
- Logs and follows up on those requiring actions to ensure all deadlines are met
- Review all outgoing correspondence submitted to the Administrator for signature, for clarity of format, typographical and grammatical accuracy, and to determine that all necessary background material is in the files
- Maintains files and reference materials
- Establish and revise the filing system to meet the current needs of the office
Electronic Banking Specialist
Central Pacific Bank
03.2019 - 09.2022
- Provide exceptional customer service
- Maintain excellent verbal and written communication skills
- Maintain a clean work area as well as a professional appearance
- Actively seek out training opportunities for all electronic banking services
- Lead training relating to electronic banking products and services
- Respond to emails, calls, and online messages received from internal and external customers
- Establish, prepare, and securely store customer information to remain in compliance with bank policies and procedures
- Provide ideas and suggestions to improve efficiency for assigned tasks and duties
- Remain current on technology, information, and training that relate to all electronic banking products
- Perform duties as assigned by the manager in a timely and accurate manner
- Communicate and assist team and management in efficiently running day-to-day operations
- Set and meet individual goals that elevate one's work ethic and the team as a whole
Teller
Central Pacific Bank
09.2017 - 02.2019
- Provide an Exceptional Customer Experience
- Deliver personalized customer service and consistently look for ways to “WOW” customers
- Tackle a variety of financial transactions: check cashing, cash deposits, loan payments, and counting currency and coins accurately
- Maintain an accurate record of each customer following the bank’s policies and procedures
- Answer customer questions with a can-do attitude, no matter how complex or technical
- Comply with all security procedures and bank regulations that apply to my position
- Maintain current knowledge of our policies and procedures that apply to my position
- Safeguard assigned, branch and customer cash according to Security Procedures
- Hold financial conversations to determine needs and refer appropriate solutions
- Identify referral opportunities to maintain relationships
- Actively cross-sells bank products and services
- Participate in branch or bank-wide campaigns
- Maintains and submits customer referrals and reports as required
- Work as a team to meet and exceed individual and team goals
Education
University of West Oahu
Kapolei, Hawai'i12.2018
High School Diploma -
James Campbell High School
Ewa Beach, Hawai’i05.2016
Skills
- Customer Service
- Verbal and written communication
- PC proficient
- Multitasking and Time Management
- Clerical Support
- Data Entry
- Organization skills
- Microsoft Office
References
- Ronjolynn K. Lio, Assistant Manager – Electronic Banking Department – Central Pacific Bank, 808-940-3292
- Peter S. Lam, Audit Manager – Internal Audit Office – State of Hawai’i Judiciary, 808-256-8001
- Brandon M. Kimura, Department Head - Policy and Planning – State of Hawai’i Judiciary, 808-539-4244
Timeline
Secretary II
Internal Audit Office
02.2023 - Current
Electronic Banking Specialist
Central Pacific Bank
03.2019 - 09.2022
Teller
Central Pacific Bank
09.2017 - 02.2019
High School Diploma -
James Campbell High School
University of West Oahu
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