Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Otto Batista

Wilton Manors

Summary

Dedicated Airbnb Host with over 3 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to any number of guests concurrently. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Airbnb Host

Self
12.2020 - 03.2024
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.

President/Owner

One Source Distribution Center, Inc.
11.2011 - 12.2020
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
  • Established innovative policies to improve organizational performance and increase customer satisfaction.
  • Supported project management team for optimal performance.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
  • Led operational team in development, rollout, and management of new product lines.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.

International Sales Manager

Fitness & Nutrition Center, Inc.
11.2005 - 02.2010
  • Retained 100% of clients and brought in a number of new clients resulting in increased revenue and improved customer satisfaction scores.
  • Traveled from U.S. to many different countries to reach customers in international markets.
  • Improved sales techniques and made sales pitches to a number of potential clients per quarter.
  • Documented transactions and managed high-value accounts using different computer programs.
  • Developed relationships with clients and potential clients to improve business growth.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Resolved issues escalated by different departments to satisfy customers and increase confidence in product of service.
  • Demonstrated our product and services and showcased different features to entice customers to buy.
  • Motivated salesforce to achieve sales goals through incentives and rewards.
  • Maintained a high level of industry knowledge, attending conferences and engaging in continuous professional development to stay ahead in the ever-changing global marketplace.
  • Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.

Education

Bachelor Of Business Administration - International Business

University of San Francisco
San Francisco, Ca
12.2004

High School Diploma - All Fields Required To Obtain A High School Diploma

Riverside Military Academy
Gainesville, Ga
06.1980

Skills

  • Strong Organization
  • Booking Management
  • Effective problem solving
  • Exceptional communication
  • Guest Relations

Languages

Bilingual, fluent English/Spanish.

Languages

Spa
Full Professional

Timeline

Airbnb Host

Self
12.2020 - 03.2024

President/Owner

One Source Distribution Center, Inc.
11.2011 - 12.2020

International Sales Manager

Fitness & Nutrition Center, Inc.
11.2005 - 02.2010

Bachelor Of Business Administration - International Business

University of San Francisco

High School Diploma - All Fields Required To Obtain A High School Diploma

Riverside Military Academy

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Otto Batista