Otto C. Muñoz III
Miami
Summary
Dynamic hospitality and operations professional with extensive experience in high-end service environments. Proven track record of delivering exceptional guest experiences for elite clientele. Skilled in management, team training, and operations oversight, with a focus on enhancing client satisfaction and maintaining high standards. Adept at applying principles of human psychology and effective communication to foster positive interactions and drive repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Captain Waiter
Carbone On The Beach Private Event
05.2022 - 12.2024
- Supported operations at Carbone on the Beach during the Formula One Grand Prix, serving high-profile guests in a fast-paced, luxury hospitality environment
- Worked closely with a team of 20 bartenders and 35 waiters to ensure seamless service and consistent guest satisfaction
- Delivered personalized, high-touch service to VIP clients including celebrities, athletes, and corporate executives
- Maintained attention to detail in table setup, order accuracy, and presentation standards under pressure
- Collaborated with management, kitchen, and bar staff to streamline communication and maintain smooth workflow
- Adapted quickly to dynamic event needs, showcasing problem-solving and time management skills
- Contributed to a positive team atmosphere through clear communication and professional conduct
- Ensured quality control across multiple service points, aligning with brand standards and event expectations
- Exclusive Product Launch: Managed the launch event for a luxury brand, including media coordination, VIP guest experiences, and innovative presentation techniques
- High-Profile Charity Event: Orchestrated a large-scale charity event, raising significant funds for a notable cause while providing an unforgettable guest experience
Chief Operating Officer
AFL Beauty Bar
05.2022 - 11.2023
- Served as Chief Operating Officer at AFL Beauty Bar, a luxury med spa on Miami Beach, managing all aspects of operations with a focus on exceptional client experience
- Led a team of four employees, ensuring seamless daily operations, inventory management, and protocol adherence
- Developed and implemented training programs that emphasized high-touch service, resulting in increased client satisfaction and retention
- Directed marketing and lead generation efforts, contributing to a 300% increase in sales within the first quarter, elevating monthly revenue from $37,000 to $150,000 and sustaining this growth
- Enhanced client loyalty through a hospitality-focused approach, fostering a welcoming and luxurious environment
Event Manager
Factory Town
10.2021 - Current
- Company Overview: Event Management/Production
- Led a team of 80+ staff, overseeing operational aspects for events with over 30,000 guests
- Coordinated event details from concept to delivery, ensuring alignment and managing approval processes
- Contributed to the development of policies and procedures, ensuring compliance and risk mitigation
- Managed inventory, financial controls, and staff training for effective event execution
- Implemented efficient site operational plans (SOPs) and improved team morale and trust
- Event Management/Production
Line Cook
Sushi Samba
01.2014 - 11.2016
- Worked as the right hand to the Sous Chef at Sushi Samba, a high-end restaurant, from 2014 to 2016
- Collaborated with a world-renowned Head Chef, David Sears, acquiring advanced culinary techniques and contributing to innovative dish creation
- Gained comprehensive hospitality experience, emphasizing meticulous attention to detail, perfection in execution, and elegant presentation
- Played a pivotal role in kitchen operations, contributing to a seamless back-of-house experience that enhanced overall guest satisfaction
- Demonstrated versatility in the food industry, excelling in both culinary arts and service standards, laying a strong foundation for future roles in hospitality and operations
Education
Associate of Science - Business Administration And Management
Miami Dade College
Miami, FL08-2025
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Operations management
- Cross-functional team coordination
- Strategic partnerships
- Reservation handling
- Foreign language proficiency
- Guest service
- Upselling strategies
- Quality assurance
Certification
- Project Management
- Google Foundations of Data
- Google Foundations of Project Management
- Adobe Photoshop Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Captain Waiter
Carbone On The Beach Private Event
05.2022 - 12.2024
Chief Operating Officer
AFL Beauty Bar
05.2022 - 11.2023
Event Manager
Factory Town
10.2021 - Current
Line Cook
Sushi Samba
01.2014 - 11.2016
Associate of Science - Business Administration And Management
Miami Dade College
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