Otto De Leon
Carson,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Gate Service Agent
Delta Air Lines, Inc
Los Angeles, CA
10.2021 - Current
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Verified identification documents, maintaining strict security protocols at all times.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Operations Manager
Diamond Lotus
Los Angeles, CA
01.2015 - 10.2021
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
Front End Manager
Restaurant Depot
Torrance, CA
08.2003 - 01.2015
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw cashier operations, bookkeeping, and security.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Night Auditor
Crowne Plaza LA Harbor
San Pedro, CA
05.2013 - 06.2014
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Education
Bachelor of Arts - Business Administration
Impso Acadamy
Guatemala06.1994
Skills
- Team Collaboration
- Transportation information
- Active Listening
- Critical Thinking
- Documentation And Reporting
- Issue Resolution
- Data Entry
- Dependable and Responsible
- Time Management
Timeline
Gate Service Agent
Delta Air Lines, Inc
10.2021 - Current
Operations Manager
Diamond Lotus
01.2015 - 10.2021
Night Auditor
Crowne Plaza LA Harbor
05.2013 - 06.2014
Front End Manager
Restaurant Depot
08.2003 - 01.2015
Bachelor of Arts - Business Administration
Impso Acadamy