Otto De Leon
Carson,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Gate Service Agent
Delta Air Lines, Inc
10.2021 - Current
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Verified identification documents, maintaining strict security protocols at all times.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Operations Manager
Diamond Lotus
01.2015 - 10.2021
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
Front End Manager
Restaurant Depot
08.2003 - 01.2015
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw cashier operations, bookkeeping, and security.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Night Auditor
Crowne Plaza LA Harbor
05.2013 - 06.2014
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Education
Bachelor of Arts - Business Administration
Impso Acadamy
Guatemala06.1994
Skills
- Team Collaboration
- Transportation information
- Active Listening
- Critical Thinking
- Documentation And Reporting
- Issue Resolution
- Data Entry
- Dependable and Responsible
- Time Management
Timeline
Gate Service Agent
Delta Air Lines, Inc
10.2021 - Current
Operations Manager
Diamond Lotus
01.2015 - 10.2021
Night Auditor
Crowne Plaza LA Harbor
05.2013 - 06.2014
Front End Manager
Restaurant Depot
08.2003 - 01.2015
Bachelor of Arts - Business Administration
Impso Acadamy
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