Ottoma Welborn

• Product Stocking
• Customer Service
• Money Handling
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Prepared merchandise for sales floor by pricing or tagging.

• Customer Service
• Main Closer
• Cleaning
• Making sure to push sales items
• Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.

• Watched cameras
• Reported security and service incidents to management.
• Enhanced security measures, conducting thorough audits and compliance checks.

• Cashier
• Product Lead
• Cleaning
• Sales floor
• Closing Manager
• Money Handling
• Paperwork
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
• Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
• Facilitated smooth store operations during manager absences, ensuring continuity of service.
• Improved team morale and efficiency through effective delegation and clear communication.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

• Cashier
• Customer Service
• Money Handling
• Cleaning and Stocking
• Front Facing
• Paperwork
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Operated cash register to ring up final bill and process various forms of payment.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

• Customer Service
• Cleaning
• Stocking
• Money Handling
• Cashier
• Training crew members
• Being a leader
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Conducted safety inspections to ensure compliance with health regulations.
• Led team to achieve high levels of employee morale by fostering positive work environment.
• Facilitated team meetings to discuss performance metrics and strategic objectives.
• Implemented customer feedback initiatives for improved service quality.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Promoted a positive work environment through open communication and constructive feedback.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Trained new team members on procedures, customer service, and sales techniques.

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• Collaborated with team members to complete orders.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Promoted a positive work environment through effective communication and teamwork among staff members.