Ouafa Elofir
Naples,USA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills with more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Marriott Vacations Worldwide - JW Marriott & Crystal
04.2024 - Current
- Making meaningful moments for Owners, members, and guests
- Promote awareness of brand image internally and externally
- Encourage guests or callers to purchase or schedule preview package sales/tours at the resort
- Explain details and requirements related to attending a sales presentation to potential owners
- Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting
- Provide the highest level of service to exceed budgeted sales presentation and volume production levels
- Engage with hotel guests at lobby desk locations and provide elevated customer service
- Make pre-post-arrival telemarketing calls while offering elevated concierge services to all arriving Owners and guests.
Owner, Proprietor
Bonjour Restaurant
01.2022 - 04.2024
- French Cuisine
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customer.
Marketing Executive
Marriott Vacations Worldwide, Marriott Crystal Shores & JW
07.2018 - 12.2021
- Linkage & In House
- Enhanced customer engagement through the creation of compelling and emotional third party stories regarding unforgettable dream vacations
- Provided excellent concierge and customer service
- Ensured guest qualification and managed guest's expectations, prior to scheduling sales presentations
- Persuaded guests to have an open mind about Marriott Vacation products and services
- Achieved all sales & marketing goals set by management
- Scheduled an In-House sales presentation that resulted in a $600k sale
- Trained newly hired associates working in same position
Marketing Executive
Marriott Vacations Worldwide - World Center & JW Marriott
01.2018 - 07.2018
- Linkage, Front Line
- Called guests in room to schedule sales presentations
- Provided Concierge Service
- Persuaded and scheduled guests at lobby to attend MVC sales presentation
- Coordinated with management for 'special' approvals to book certain exceptional tours
- Exceeded sales and marketing targets
- Maintained professional attitude
- Trained newly hired teammates
Sales Service Agent
Marriott Vacations Worldwide - Son Antem
04.2017 - 01.2018
- Boosted sales revenue by consistently meeting and exceeding individual sales targets
- Enhanced customer satisfaction by addressing inquiries promptly and providing product recommendations based on client needs
- Strengthened long-term client relationships with personalized follow-up communications, ensuring repeat business
- Collaborated with team members to develop new strategies for increasing market share and driving growth
- Mentored new hires, sharing best practices and providing support during their onboarding process
- Contributed to a positive work environment by actively participating in team meetings and contributing innovative ideas for improvement
Marketing Executive
Marriott Vacations Worldwide, Frenchmen's Reef & Cove
01.2014 - 04.2017
- Linkage
- Welcome guests at lobby
- Provide excellent customer service
- Engage with the guests, persuade them to attend a MVC sales presentation, after providing concierge service
- Ensure guest's expectations prior to presentation, Achieve production volume goals set by management
- Create productive and positive team spirit
Vacation Sales Consultant
Wyndham Vacation Ownership
01.2011 - 01.2014
- Conducted Highly Impacted Sales Presentations
- Generated increased sales revenue through effective lead generation and follow-up efforts
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Boosted Customer Satisfaction
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Expanded company reach by establishing new connections with potential clients at industry events and conferences
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business
Marketing and Managing Director
Safe Harbour, Assisting Living Facility & DHS - Florida & US Virgin Islands
01.2006 - 01.2008
- Worked with Department of Health, Human Services & Physicians specializing in Mental Health to place patients with Dementia and other forms of memory impairments in our Assisted Living Facility in Florida
- Opened VI Facility
- In addition worked closely with the Department of Human Services, specifically the Division of Children, Youth and Families, and assisted with overseeing Protective Foster Care unit responsible for placing children in foster care across the island of St
- Thomas, St
- Croix and St
- John in the US Virgin Islands.
Director' Assistant
USAID - Bureau Of Global Health
01.1976 - 01.1979
- Family Planning
- Served as a liaison between departments to facilitate effective communication throughout the company
- Organized and coordinated conferences and monthly meetings
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives
- Provided translations whenever necessary to ensure comprehension of our Family Planning programs to health providers and rural Berber Tribes in Morocco.
Education
Political Science - International Relations
Broward Community College
Fort Lauderdale, FloridaBusiness Administration - Civil Law
Northern Virginia Community College
Arlington, VirginiaInternational Business -
Columbus International University
SevilleSkills
- Highly Creative
- Multi- Talented
- Business Management
- Business Development
- Staff Management
- Interpersonal Skills
- Tenacious In Building New Business
- Securing Customer Loyalty
- Multi-Lingual
- Highly Persuasive Skills
- Dynamic Team Player
Certification
Certificate to Troubleshoot Plexys CDMA Cellular Phone System.
Accomplishments
- Collaborated with team of Engineers in the development of Cellular Phone Company in the Caribbean and Europe.
- Supervised & trained team of ten plus staff members.
Affiliations
- Member of Rotary Club in US Virgin Islands
- Member of French Alliance Cub in Florida & USVI
- Member of Sailing Club, Washington, D.C. & USVI
- Member of the Golf Venture Capital Club in Florida
- Member of Chamber of Commerce in Florida & USVI
- Member of the Gran Alacant Ladies Club, Spain
- Member of the Gran Alacant Magazine, Spain
- Member of the Music Club in Gran Alacant, Spain
Hobbies and Interests
- Cooking
- Fencing
- Golf
- Music
- Sailing
- Swimming
- Squash
- Tennis
- Reading & Writing
Timeline
Marketing Coordinator
Marriott Vacations Worldwide - JW Marriott & Crystal
04.2024 - Current
Owner, Proprietor
Bonjour Restaurant
01.2022 - 04.2024
Marketing Executive
Marriott Vacations Worldwide, Marriott Crystal Shores & JW
07.2018 - 12.2021
Marketing Executive
Marriott Vacations Worldwide - World Center & JW Marriott
01.2018 - 07.2018
Sales Service Agent
Marriott Vacations Worldwide - Son Antem
04.2017 - 01.2018
Marketing Executive
Marriott Vacations Worldwide, Frenchmen's Reef & Cove
01.2014 - 04.2017
Vacation Sales Consultant
Wyndham Vacation Ownership
01.2011 - 01.2014
Marketing and Managing Director
Safe Harbour, Assisting Living Facility & DHS - Florida & US Virgin Islands
01.2006 - 01.2008
Director' Assistant
USAID - Bureau Of Global Health
01.1976 - 01.1979
Political Science - International Relations
Broward Community College
Business Administration - Civil Law
Northern Virginia Community College
International Business -
Columbus International University
Certificate to Troubleshoot Plexys CDMA Cellular Phone System.
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