Ouafae SIL

Presenting the UN Vision and values, by ensuring partners ( Agricultural Ministers and Offices ) maximize the positive impact of the food security, humanitarian and development projects rural areas.

• closing bank for all ship financial departments including Casino, Restaurants , Bars and Medical ,Shops with reconciling issues quickly, and marking discrepancies.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw night auditing of daily room occupancy and ship revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track Ship -Hotel performance.

• Collected room deposits, fees, and payments.
• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Recommended hotel services or amenities that guest may find useful.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Handled customer complaints to satisfy and retain guests.
• Responded to guest inquiries to maximize guest satisfaction.

• Developed and maintained comprehensive understanding of Agro products - (Seeds and pesticides) and competitors to enhance sales presentations.
• Quoted prices, credit terms and other bid specifications.
• Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
• field Trials setup and follow up the process and Results .
• Attended product-related technical shows and other activities to represent company products and services.
• Attended local and national trade shows to discover new products and services for addition to company's current offerings.
• Worked with sales team from worldwide locations to collaboratively reach targets and sharing trials results .

• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Established new accounts through cold calling and personal visits to potential customers.
• Exceeded monthly sales targets and quotas consistently.
• Monitored competitor activities to maintain competitive advantage.
• Negotiated terms and contracts with clients to maintain profitable sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.