Ouedraogo Ibraim
Newark,New Jersey
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my cash handling expertise and strong leadership skills at Air India to significantly improve team productivity. My commitment to cleanliness and hygiene, combined with a talent for effective stock management, drove substantial revenue growth and operational efficiency.
Developed key skills in retail environment, including customer service and inventory management. Excel at multitasking, ensuring smooth operations, and providing valuable support to team members. Seeking to transition into new field where these skills can be applied and further developed.
Service-driven Liquor Store Clerk with expertise in cash register systems and known for processing sales data quickly and effectively. Dependable and reliable, offering exceptional record of flexibility and attendance. Considered smart, adaptable and versed in wide-ranging products.
Seasoned [Job Title] bringing [Number] years of experience and in-depth education in wines and spirits. Talented at engaging customers and sharing diverse knowledge to promote store sales and customer satisfaction. Compliant with all regulated activities pertaining to the sale of alcoholic products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Liquor Store Associate
Gate Gourmet
03.2022 - 01.2025
- Conducted regular price checks to maintain competitive pricing and drive revenue growth.
- Collaborated with fellow associates for efficient workflow and seamless customer service during busy times.
- Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
- Developed strong rapport with regular customers by remembering preferences and engaging in friendly conversation during visits.
- Increased sales through effective upselling techniques and offering promotional deals.
- Streamlined inventory management by consistently tracking stock levels and placing timely orders.
- Maintained a clean, organized store environment to optimize customer experience and ensure safety.
- Resolved customer concerns or complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Assisted with staff training initiatives for new hires, sharing best practices from personal experience as a Liquor Store Associate.
Cook Shift Leader
Mca at Newark Airport
03.2018 - 11.2022
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Supervisor for Arline
Air India
03.2015 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Education
Associate of Science - Computure Sciece
02-2017
- Honoree of [Honor Name]
- [Scholarship Name] Scholarship Recipient
- cum laude graduate
- Study Abroad: [Location], [Subject]
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Stocking and replenishment
- POS system operation
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
- best worker in airport in2022
- for airline
Certification
- Certified E-Commerce Consultant (CEC) - The Institute of Certified E-Commerce Consultants.
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Customer Service and Sales Certification - National Retail Federation (NRF).
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
- Retail Management Certificate - Western Association of Food Chains (WAFC).
english friend arabe
very good
Languages
English
Full Professional
Interests
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- Crafting homemade beer using specialized equipment and brewing techniques
- Learning new cooking techniques and expanding my culinary skills
Timeline
Liquor Store Associate - Gate Gourmet
03.2022 - 01.2025
Cook Shift Leader - Mca at Newark Airport
03.2018 - 11.2022
Supervisor for Arline - Air India
03.2015 - 04.2018
Exess Contrycollege - Associate of Science, Computure Sciece
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