Ouida Anderson
Duluth,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automation Customer Support
Constant Contact
01.2023 - Current
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Promote available products and services to customers during service, account management, and order calls.
- Identify appropriate marketing channels and target customers for campaigns.
- Create customized marketing materials to increase product awareness.
- Manage campaigns for various clients that consistently exceed sales goals.
Marketing Manager ( Contractor)
Various Companies
05.2021 - 01.2023
- Develop network of related professionals to open up business opportunities
- Create company brand messaging, collateral materials, customer events, promotional strategies and product commercialization
- Utilize market trends and target audience statistics to effectively and appropriately market products
- Recruit and hire capable team members to add value and diverse skills set to marketing department
- Masterminded highly successful digital strategies for various platforms to attract customer engagement
- Develop sales strategy based on research of consumer buying trends and market conditions
- Meet with vendors to assess products, inquire about services and negotiate pricing.
Notary Public
Signed By Ouida S. LLC
06.2021 - Current
- Generate reports, upload documents into digital storage and prepare client case affidavits
- Administer oath to document signers to obtain affirmation of truth
- Support timely and accurate administrative task
- Check documents and identify credentials for all parties
- Loan Signing Agent
- Compile closing packages for drafting and presentation accuracy
- Support loan officers with new and past clients' needs to lock loans and increase monthly production
- Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Credit Analyst
American Express
04.2020 - 05.2021
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Negotiated payment plans and loan terms with delinquent customers.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Platinum Customer Support Tier III
American Express
08.2019 - 04.2020
- Assisted with reconciliations and customer communications.
- Built strong relationships with customers to increase retention and loyalty.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Recommended products and services to meet customers' credit card and banking needs.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Retention Specialist
AT&T Mobility
04.2016 - 12.2018
- Multiple systems and applications for customers and end-users across various time zones
- Identified potential sales and cross-selling opportunities in course of delivery of support services, Utilized knowledge of customer experience to create specialized plans for customer retention
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
- Adhered to appropriate legal scripting when required
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Maintained customer satisfaction with quick and professional handling of product returns
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Provided positive first impressions to welcome existing, new and potential customers.
Dispatcher/Account Manager
American Disposal
11.2015 - 04.2016
- Sent out drivers to assist hourly callers based on locations, needs and worker availability
- Maintained updated and detailed records of calls in physical and electronic database
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Facilitated client satisfaction and renewed customer relations to drive growth.
Collections Supervisor
EOS-CCA
01.2012 - 10.2015
- Devised strategies to perform at required goal level and achieve monthly quota
- Introduced new processes to improve data analysis
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies
- Investigated and reviewed credit risks and collections
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers
- Scheduled employees to provide full coverage of incoming and outgoing calls
- Achieved performance goals on consistent basis
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Education
Bachelor of Arts - Marketing
SNHU
Skills
- Social Media Management
- Networking and Relationship Building
- Verbal and Written Communication
- Credit Decisions
- Customer Relations
- Salesforce
- Call Center Operations
- Adobe Premiere
- Automation
- Software Proficiency
- Analytical and Critical
- MS Office
- Customer Service Process Improvement
- 10-Key
- Active Listening
Certification
- Certified Loan Signing Agent
- Notary Public
- Digital Advertising
- Social Media Management
- Mortgage Inspection
Timeline
Automation Customer Support
Constant Contact
01.2023 - Current
Notary Public
Signed By Ouida S. LLC
06.2021 - Current
Marketing Manager ( Contractor)
Various Companies
05.2021 - 01.2023
Credit Analyst
American Express
04.2020 - 05.2021
Platinum Customer Support Tier III
American Express
08.2019 - 04.2020
Retention Specialist
AT&T Mobility
04.2016 - 12.2018
Dispatcher/Account Manager
American Disposal
11.2015 - 04.2016
Collections Supervisor
EOS-CCA
01.2012 - 10.2015
Bachelor of Arts - Marketing
SNHU
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