OUIDA GARRETT

EXPERIENCE TECHNICAL SUPPORT REPRESENTATIVE, COMFORT SYSTEMS USA, INDIANAPOLIS, INDIANA - 2019-PRESENT Accept incoming calls for EMS support, after-hours dispatching, remote alarm, and after hours. Follow proper call handling guidelines specific to customers and types of incoming calls. Maneuver with multiple building automation system platforms. Assistant Security Director, Allied Universal Security, Los Angeles, CA. - 2010-2019 Designed security policies, alarm response protocols and access card guidelines. Recommended improvements in security systems and procedures. Developed and updated security procedures, and related documentation. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Supplied internal and external security within a 2 towers, and 2 parking structures, High-rise Complex with 40 commercial tenants. Hired, trained and managed a staff of 27 associates. Conducted site reviews and security audits and made recommendations to management based on finding. Developed and implemented training procedures for all newly hired personnel and Tenants. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.