Ouida Handy

Outbound call center for Non Profit Organizations, Calling Donors who are Lasped in giving to Non Profit orgnozations such as: Care, Save the Children, Operation Smile, St. Labre Indian School, Habitat for Humanity International, International Fellowship of Christian and Jews, Special Olympics, calling Donors who are Active, and Monthly donors who give

• Assist customers with resort reservations and dining, helping Guest with Resort and Park reservations, setting up packages for vacations, parties
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Creating Reservations for clients & new customers
• Customer Service front desk
• Answering Inbound and Outbound calls
• Preparing rooms for customers
• Setting appointments for clients
• Upselling packages for the new and existing customers
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Data Entry on D.O.D Prescription Drugs for the government employees
• Contacting and correcting information for the customers who were receiving mail and order prescriptions
• In direct contact with Customers and Providers & Insurance Companies

• Assistant in Procurement Project
• Filing and faxing
• Setting up meetings for engineer teams
• Setting luncheon appointments
• Scanning files
• Securing documents that for engineers