Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Assistant to the Assistant Dean
Student And Corporate Connections
10.2021 - Current
Serve as administrative support to the Assistant Dean and SCC staff
Manage calendars for Assistant Dean, Associate Director of Illinois Business Consulting (IBC), and SCC staff; schedule appointments based on priorities, importance and sensitivity of the issue, and provide input regarding other participants
Arrange travels for Assistant Dean, Associate Director of IBC, and SCC staff
Schedule committee meetings, coordinates interview dates/times and travel arrangements for candidates
Maintain an overall awareness of organizational activities of impact to the unit; coordinates and expedites necessary actions; handle sensitive and confidential issue
Serves as resource person for SCC; respond to general inquiries, complaints, requests for specific assistant, and/or urgent matters requiring immediate attention
Work closely with career advisors and corporate partner teams
Collaborate with Assistant Dean and SCC staff for weekly meeting agendas
Resolve problems that require the interpretation, explanation, and justification of administrative and programmatic policies and procedures
Direct and coordinate clerical functions of the unit with full accountability
Interview, hire, train, and supervise student employees
Maintains I-9 Tracker system for new employees
Review and approve student timesheets
Analyze work requirements for student workers with responsibility for establishing operating guidelines and implementing actions necessary to effective accomplish the work
Review and monitor unit fiscal transactions and accounts with responsibility for overall financial control
Direct all finance and budget need of SCC, IBC, and Magelli Office of Experiential Learning; working with the College of Business budget officer on budget oversight using Banner, EDDIE, ViewDirects, and MyFinance
Uploading student information for appointments in SCC, IBC and Magelli Office of Experiential Learning thru My.Business Portal and I9 system
Plan events that includes Kickoff Event, IBC Networking, end of semester events and Staff Retreats
Office Administrator and Administrative Aide
Illinois Business Consulting, IBC
11.2014 - 10.2021
Promoted to Administrative Aide in October 2016
Served as administrative support to the Director, Associate Director of IBC and Senior Leadership Team (SLT)
Managed calendars for director and associate director of IBC and director of The Magelli Office of Experiential Learning
Arranged travels for Director, Associate Director and IBC students and the Director of the Magelli Office of Experiential Learning
Scheduled committee meetings, coordinates interview dates/times and travel arrangements for candidates
Served as resource person for IBC
Worked closely with SLT to help new student consultants understand IBC policies and procedures
Collaborated with SLT and Director and Associate Directors for weekly meeting agendas
Answered inquiries and resolves problems that require the interpretation, explanation, and justification of administrative and programmatic policies and procedures
Interviewed, hired, trained, and supervised student employees
Reviewed and approved student timesheets
Analyzed work requirements for student workers with responsibility for establishing operating guidelines and implementing actions necessary to effective accomplish the work
Reviewed and monitored unit fiscal transactions and accounts with responsibility for overall financial control
Directed all finance and budget need of IBC; worked with the College of Business budget officer on budget oversight using Banner, EDDIE, ViewDirects, and MyFinance
Uploaded student information for appointments in IBC thru My.Business Portal and I9 system
Planned events that includes Kickoff Event, IBC Networking, end of semester events and Advisory Board meetings
Created contract using contract templates for IBC clients and uploading to iCS
Created and submitted invoices to IBC clients
Served as resource person for Project Management Program (PMP) online course
Office Support Specialist
Vice President For Academic Affairs
02.2012 - 11.2014
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes; Answered/transferred incoming calls to the Office of the VP for Academic Affairs.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed calendars for Associate VP and the Assistant VP for Academic Affairs
Maintained daily administrative operations of the AVPAA including scheduling appointments, travel arrangements, drafting correspondence and meeting notices
Collected meeting materials for the AVPAA for the Board of Trusting Meetings
Organized and scheduled meetings for strategic projects under AVPAA
Assisted in event planning tasks including catering, room reservations and tracking expense for the annual Salute to Academic Achievement (SAA) event to honor and recruit the state’s most talented students from underrepresented minority groups and underrepresented counties in the state of Illinois
Answered inquiries and provide support as needed regarding SAA and the President’s Award Program (PAP)
Coordinated travel arrangements for the Associate and Assistant Vice Presidents
Prepared travel reimbursement thru TEM for UAPS/UOPS staff and for Assoc & Asst VP
Office Support Associate
University Of Illinois, Purchasing Dept
07.2007 - 02.2012
Maintained Office Machine Repair (OMR)
Liaison between, departments and vendors for OMR
Prepared accounts payable and general ledger
Assisted on payment procedures, resolved discrepancies and answered questions from departments and vendors pertaining to banner
Reviewed vendor billings for appropriate changes
Assisted the Purchasing Officer I in renewal and payment of contracts
Assigned purchase orders to requisitions in Banner and iBuy
Assisted departments and vendors on freight inquiries
UPS shipments thru CampusShip
Wrote Letters of Moving Authorization to our contracted vendor for new employee relocations
Prepared change orders to POs as requested by end users
Mailed out freight invoices to departments
Education
Master of Science Technology - Training And Development
Eastern Illinois University
Charleston, IL
07.2017
Bachelor of Arts - General Studies
Eastern Illinois University
Charleston
05.2014
Skills
Office Skills
Multitasking and Time Management
Logistics and Schedule Management
Workflow Improvements
Customer Service
Administrative Support
Technical
Banner
iBuy
My UI Finance
MyBusinessIllinois Portal
Other University systems
Additional Information
Completed Fall 2021 HR Series thru Illinois Human Resources
Completed Spring 2023 Illinois Supervisory Skills Program thru Illinois Human Resources
Native in Lao language
Affiliations
Lao Community of Champaign County Leader
Champaign/Urbana One-to-One Mentoring
Laotian translator for Champaign County Courthouse
Ambassador for CU Welcome Crew
Timeline
Assistant to the Assistant Dean
Student And Corporate Connections
10.2021 - Current
Office Administrator and Administrative Aide
Illinois Business Consulting, IBC
11.2014 - 10.2021
Office Support Specialist
Vice President For Academic Affairs
02.2012 - 11.2014
Office Support Associate
University Of Illinois, Purchasing Dept
07.2007 - 02.2012
Master of Science Technology - Training And Development
Eastern Illinois University
Bachelor of Arts - General Studies
Eastern Illinois University
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