Ouleye Sougou
Brooklyn,NY
Summary
Hardworking Hairstylist bringing 10 + years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Overview
7
7
years of professional experience
Work History
Beautician
Self
06.2018 - Current
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Lead
CLEAR
04.2017 - 05.2018
- Boosted team productivity by implementing efficient project management strategies
- handle all escalated member issues while maintaining a professional level of customer service.
- develop strategies for each employee and for team as a whole to reach membership goals
- coordinate with airport personnel, security, and CLEAR management regarding required changes to procedures and implement the same to the team's workflow
- provide training to new teams members and for changes to security procedures and policies
- set schedule of security checkpoint locations for employees based on experience and anticipated level of activity
Customer Service Ambassador
CLEAR
12.2016 - 04.2017
- Provided high quality customer service to travelers while validating airline documents and personal identification, and answering a wide range of travel questions
- followed strict security protocol instructions while maintaining a professional, friendly, and efficient demeanor with clear members
- Drove membership by discussing benefits uses of CLEAR program with both existing members and non-members.
Education
Associate of Science - Speech Pathology
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2024
Associate of Science - Iternational Trading
Institut Technique De Commerce ( ITECOM)
DaKAR, Senegal07.2006
Skills
- Sales proficiency
- Hair Assessments
- Hairstyling
- Product and Service Explanations
- Friendly Communication
- Clear Communication
Languages
English
Full Professional
French
Native or Bilingual
wolof
Native or Bilingual
Timeline
Beautician
Self
06.2018 - Current
Lead
CLEAR
04.2017 - 05.2018
Customer Service Ambassador
CLEAR
12.2016 - 04.2017
Associate of Science - Speech Pathology
Kingsborough Community College of The City University of New York
Associate of Science - Iternational Trading
Institut Technique De Commerce ( ITECOM)
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