OUMAIMA AGREBI
Doha
Summary
Enthusiastic and expert in anticipation professional needs and proactively identifying and resolving problems. Passionate about providing world class service. Loyal, dependable and friendly with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
CABIN CREW
Qatar Airways
02.2017 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attend pre-flight briefings to review details of flight and emergency evacuation procedures and discuss potential issues and solutions.
- Maintained firm yet positive attitude when managing problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep a breast of all new requirements and procedures.
- Completed two years experience in Business Class cabin providing outstanding service and making sure passengers enjoys the experience to the fullest.
CUSTOMER CARE ASSISTANT
Home Concept
06.2015 - 01.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered prompt service to prioritize customer needs.
- Interacted with vendors, contractors and professionals to receive orders, shipments and communicate with the distribution team.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Educated customers on promotions to enhance sales.
Education
English And International Relations -
Higher Institute Of Human Sciences
Tunis Tunisia09.2016
ECONOMICS AND MANAGEMENT -
Soukra High School
Tunis Tunisia06.2013
Skills
- Excellent communication skills
- Positive attitude
- Fast learner and excellent team worker
- Problem solver
- Able to manage and work under stress
- Strong attention to details
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Activities
- Traveling
- Sports
- Movies
- Baking
Additional Information
July-August 2017: British Airways Wet lease
August - September 2019: Air Canada Wet lease
Jun-December 2023: Oman Air Wet lease
Timeline
CABIN CREW
Qatar Airways
02.2017 - Current
CUSTOMER CARE ASSISTANT
Home Concept
06.2015 - 01.2017
English And International Relations -
Higher Institute Of Human Sciences
ECONOMICS AND MANAGEMENT -
Soukra High School
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