Oumaima Kansousi
Sherman,TX
Summary
Dedicated and detail-oriented Customer Service specialist with 3 years of customer service experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal- oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a role with a progressive organization. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
correctional officer
Texas Department Criminal Justice
Bonham, TX
12.2019 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Delivered inmates to work sites and returned safely by following protocols.
- Identified facility openings and designated inmates to housing units.
- Received and accounted for personal possessions and determined inmate work assignments.
- Conducted routine and emergency head counts.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Observed behavior of residents individually and in groups.
- Led disciplinary hearings and made recommendations for sentencing.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Dietary Aide
Madison on marsh
Carrolton, Tx
05.2019 - 02.2020
- Setting up tables or other dining areas with attention to cleanliness and order
- Preparing meals under the supervision of a dietary manager or cook
- Delivering dishes and trays at designated times and rooms
- Set up tables or other dining areas with attention to cleanliness and order
- Prepare meals under the supervision of a dietary manager or cook
- Deliver dishes and trays at designated times and rooms
- Take down dining areas and collect plates, glasses etc
- Discard leftovers and take out garbage
- Clean food stations and wash dishes, cooking vessels and silverware
- Stock ingredients and monitor inventory
- Assist in keeping track of expenses and menu planning
- Help maintain kitchen equipment and appliances
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
Customer Service Freebirds
Freebirds World Burrito
Irving, TX
12.2018 - 05.2019
- Effectively worked with teammates and openly invited coaching from management team
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Carefully maintained sanitation, health and safety standards in all work areas by using company approved cleaning supplies
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Accurately measured ingredients required for specific food items to reduce waste.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Senior Tech Consultant
Office Depot
Irving, TX
08.2018 - 11.2018
- In this position will have ownership of the Technology & Tech Services areas
- I would be responsible for engaging and providing an exceptional experience for customers requiring Technology products/ services
- I am expected to quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced Technology product and services knowledge to meet customers needs.
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Porter
Whole Foods Market
Irving, TX
04.2018 - 10.2018
- Provides excellent maintenance service
- Performs all duties on the daily and weekly maintenance lists
- Supports all teams with cleaning projects
- Performs minor repairs and improvements
- Participates in ordering supplied required for store maintenance
- Helps with cleaning emergencies.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Increased workplace safety by immediately reporting potential hazards.
- Completed sweeping, mopping and window-cleaning.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
lead cashier
City of Irving
Irving, TX
05.2015 - 07.2017
- Trained new cashiers on procedures,
- Customer service and sales techniques
- Exceptional Organizational Skills Creative Problem Solver
- Customer service desk Conns
- Mentored new team members on sales software system operation.
- Answered customer questions and helped find specific items.
- Facilitated and logged store opening, closing and shift changes.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Customer Service Associate
Conns
Lewisville, TX
01.2017 - 05.2017
- Provided an elevated customer experience to generate a loyal client
- Asked open-ended questions to assess customer needs
- Politely assisted customers in person and via telephone.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Offered basic technical support for clients on wide range of company products.
Education
High School Diploma -
Ranchview High School
Irving, TX 08.2012 - 06.2016
Bachelor of Science - Computer Engineering
Colorado Technical University
Colorado Springs, CO 01.2023 - Current
Skills
Inventory control Mentor and training Safety standards Quality assurance Flexible schedule Inventoryundefined
Timeline
Bachelor of Science - Computer Engineering
Colorado Technical University
01.2023 - Current
correctional officer
Texas Department Criminal Justice
12.2019 - Current
Dietary Aide
Madison on marsh
05.2019 - 02.2020
Customer Service Freebirds
Freebirds World Burrito
12.2018 - 05.2019
Senior Tech Consultant
Office Depot
08.2018 - 11.2018
Porter
Whole Foods Market
04.2018 - 10.2018
Customer Service Associate
Conns
01.2017 - 05.2017
lead cashier
City of Irving
05.2015 - 07.2017
High School Diploma -
Ranchview High School
08.2012 - 06.2016
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