Oumaima Kansousi
Sherman,TX
Summary
Dedicated and detail-oriented Customer Service specialist with 3 years of customer service experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal- oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a role with a progressive organization. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
correctional officer
Texas Department Criminal Justice
Bonham, TX
12.2019 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Delivered inmates to work sites and returned safely by following protocols.
- Identified facility openings and designated inmates to housing units.
- Received and accounted for personal possessions and determined inmate work assignments.
- Conducted routine and emergency head counts.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Observed behavior of residents individually and in groups.
- Led disciplinary hearings and made recommendations for sentencing.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Dietary Aide
Madison on marsh
Carrolton, Tx
05.2019 - 02.2020
- Setting up tables or other dining areas with attention to cleanliness and order
- Preparing meals under the supervision of a dietary manager or cook
- Delivering dishes and trays at designated times and rooms
- Set up tables or other dining areas with attention to cleanliness and order
- Prepare meals under the supervision of a dietary manager or cook
- Deliver dishes and trays at designated times and rooms
- Take down dining areas and collect plates, glasses etc
- Discard leftovers and take out garbage
- Clean food stations and wash dishes, cooking vessels and silverware
- Stock ingredients and monitor inventory
- Assist in keeping track of expenses and menu planning
- Help maintain kitchen equipment and appliances
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
Customer Service Freebirds
Freebirds World Burrito
Irving, TX
12.2018 - 05.2019
- Effectively worked with teammates and openly invited coaching from management team
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards
- Carefully maintained sanitation, health and safety standards in all work areas by using company approved cleaning supplies
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Accurately measured ingredients required for specific food items to reduce waste.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
Senior Tech Consultant
Office Depot
Irving, TX
08.2018 - 11.2018
- In this position will have ownership of the Technology & Tech Services areas
- I would be responsible for engaging and providing an exceptional experience for customers requiring Technology products/ services
- I am expected to quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced Technology product and services knowledge to meet customers needs.
- Presented business leaders with ROI estimations to drive project planning.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Porter
Whole Foods Market
Irving, TX
04.2018 - 10.2018
- Provides excellent maintenance service
- Performs all duties on the daily and weekly maintenance lists
- Supports all teams with cleaning projects
- Performs minor repairs and improvements
- Participates in ordering supplied required for store maintenance
- Helps with cleaning emergencies.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Increased workplace safety by immediately reporting potential hazards.
- Completed sweeping, mopping and window-cleaning.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
lead cashier
City of Irving
Irving, TX
05.2015 - 07.2017
- Trained new cashiers on procedures,
- Customer service and sales techniques
- Exceptional Organizational Skills Creative Problem Solver
- Customer service desk Conns
- Mentored new team members on sales software system operation.
- Answered customer questions and helped find specific items.
- Facilitated and logged store opening, closing and shift changes.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Customer Service Associate
Conns
Lewisville, TX
01.2017 - 05.2017
- Provided an elevated customer experience to generate a loyal client
- Asked open-ended questions to assess customer needs
- Politely assisted customers in person and via telephone.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Offered basic technical support for clients on wide range of company products.
Education
High School Diploma -
Ranchview High School
Irving, TX 08.2012 - 06.2016
Bachelor of Science - Computer Engineering
Colorado Technical University
Colorado Springs, CO 01.2023 - Current
Skills
Inventory control Mentor and training Safety standards Quality assurance Flexible schedule InventoryTrackingCustomer service-oriented Microsoft Office expertise Technologically savvy leadership
Inmate behavior modification tactics
Search and seizure procedures
Safety and security
Suicide prevention training
Conflict resolution skills
Central and pod control
Crisis intervention training
Continuing education
Weapons training
Firearm operations trained
Surveillance
Timeline
Bachelor of Science - Computer Engineering
Colorado Technical University
01.2023 - Current
correctional officer
Texas Department Criminal Justice
12.2019 - Current
Dietary Aide
Madison on marsh
05.2019 - 02.2020
Customer Service Freebirds
Freebirds World Burrito
12.2018 - 05.2019
Senior Tech Consultant
Office Depot
08.2018 - 11.2018
Porter
Whole Foods Market
04.2018 - 10.2018
Customer Service Associate
Conns
01.2017 - 05.2017
lead cashier
City of Irving
05.2015 - 07.2017
High School Diploma -
Ranchview High School
08.2012 - 06.2016