Oumaima Rabouh
Encino,CA
Summary
Driven restaurant server with several years of foodservice experience. Skillful in memorizing detailed menus for thorough customer education. Commended and recognized for maintaining positive attitude and great sense of humor during peak hours.
Overview
9
9
years of professional experience
Work History
Manager
Chickpea papi
Los Angeles, CA
10.2024 - Current
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints promptly and professionally to maintain a positive brand image.
- Managed the day-to-day operations of the food truck, including scheduling, inventory management, budgeting and purchasing supplies.
- Proposed or approved modifications to project plans.
- Developed and implemented strategic plans to achieve company objectives.
- Created inventory reports to chart food losses and profit margins.
Server
Jadore cafe
Los Angeles, California
06.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Bussed tables as needed during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Server
Habibi Cafe
Los Angeles, California
01.2020 - 06.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared checks, itemizing total meal costs and taxes.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
Restaurant Hostess
Berris cafe
Los Angeles, CA
09.2019 - 01.2020
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Managed reservations, waitlists, and special requests for large parties.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations from patrons by phone or online.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Inspected dining and serving areas for cleanliness and proper setup.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Server
Habibi Cafe four seasons
Los Angeles, CA
05.2018 - 09.2019
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Prepared checks, itemizing total meal costs and taxes.
- Took orders from customers accurately and in a timely manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Omayya restaurant
Casa Blanca, Morocco
07.2016 - 10.2017
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
Education
Associate of Science -
Los Angeles City College
Los Angeles, CA06-2021
High School Diploma -
Berrada School
Casablanca 06-2015
Skills
- Food and beverage pairings
- Allergy awareness
- Guest service
- Menu memorization
- Hospitality and accommodation
- Safe food handling
- Customer complain resolution
- Suggestive selling
- Server etiquette
- Order accuracy
Languages
French
Native/ Bilingual
Arabic
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Manager
Chickpea papi
10.2024 - Current
Server
Jadore cafe
06.2023 - Current
Server
Habibi Cafe
01.2020 - 06.2023
Restaurant Hostess
Berris cafe
09.2019 - 01.2020
Server
Habibi Cafe four seasons
05.2018 - 09.2019
Server
Omayya restaurant
07.2016 - 10.2017
Associate of Science -
Los Angeles City College
High School Diploma -
Berrada School
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