Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline

Oumar Cisse

Summary

I am reliable, professional, motivated, adaptable, tactful and charismatic with the ability to work under pressure in demanding circumstances and with significant potential for wider managerial responsibilities. I am dependable, hardworking, confident, credible, trustworthy, team player, motivated, friendly, physically fit and polite. I am Able to prioritize and respond to multiple requests and to work independently as well as in a team. I am a good listener, who works to understand the needs of others. I have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. I am computer literate familiar with most of the software and programs such as word, excel, Lynx etc…

I speak fluently French, wolof and

some Italina b a



Overview

40
40
years of professional experience

Work History

Cashier

Marc's
12.2024 - Current

Customer service assistant

Marks and Spencer
11.2017 - 11.2021
  • Lead the team to provide good quality customer service, drive store performance and support unit management
  • Make sure that any customer coming in the shop leaves with a satisfactory feeling
  • Assist customers by providing them with any required assistance
  • Making sure that the selves are adequately replenished and the shop is clean
  • Processing complaints and, if appropriate, issuing refunds
  • Taking information from customers and entering it on a database
  • Taking payments by cash, cheque or credit card
  • Making sure that the customer's experience is a positive

Cash Office Assistant

Select Service Partner
08.2016 - 11.2017
  • Responsible for reconciling cash, credit cards and other tender types received in trading units
  • Train unit staff on banking process
  • In charge of Toilet Turnstile revenue processing (collection, filing change machine, reconciliation and paperwork to Network Rail), charity money box emptying and banking
  • Physically count cash and collate for Loomis banking
  • Assist with variance reporting
  • Cash Purchase verification
  • Supported store operations by accurately reconciling daily sales reports with corresponding bank deposits.

Team member

Select Service Partner
05.2015 - 08.2016
  • I was responsible for making quality beverages, generally speciality hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store
  • I was asked to do these tasks quickly and efficiently while also making sure to form good customer relationship
  • My role was to proactively engage with the customers to understand their needs, make recommendations and deliver remarkable service's throughout the visit to the store
  • Achieve highest customer service levels at all times
  • Provide training to staff to brand standard
  • In charge of the production plan and the stock management

Assistant Manager

Keur-Gui Restaurant
01.2002 - 03.2015
  • In charge of the orders and requests for the up-stocking of the restaurants
  • Prepare the daily roster
  • Prepare end of day and end of the month reports

Senior Consular Assistant

United States of America Embassy
01.1993 - 06.2001
  • Under supervision of the Regional Consular Officer and Vice Consul, I managed daily activities of immigrant and non-immigrant visa services, the anti-fraud program, and American Citizen Services
  • I briefed staff on priorities, problems, and workload
  • I scheduled opportunities for staff cross training
  • I assessed social, economic and political factors that pertain to visa adjudication and American Citizen Services
  • Acted as a sub-cashier and prepared the end-of-day report

Sales Agent

Air Afrique
01.1985 - 12.1990
  • Sales Agent and reservation at Air Afrique at the Yoff Airport in Dakar, Senegal
  • My duties consisted of making travel reservations, selling tickets, advising travelers for the best route and cheapest fares, assisting passengers on the tarmac

Education

sociology, English literature O level, French, Spanish A level

South Thames College, Putney Bridge, London

Hotel and Travel Training College - Business Studies

Select Service Partners E Learning Academy
01.2015

Certificate in English as a Foreign Language - Stage II

Royal Society of Arts
01.2001

Preparation of the Royal Society of Art Diploma -

Earl's Court School of English
01.1981

Diploma in Business Studies -

Hotel & Travel Training College
01.1981

English as a foreign language

Wimbledon Language Centre
01.1978

Skills

  • Reliable
  • Professional
  • Motivated
  • Adaptable
  • Tactful
  • Charismatic
  • Ability to work under pressure
  • Dependable
  • Hardworking
  • Confident
  • Credible
  • Trustworthy
  • Team player
  • Friendly
  • Physically fit
  • Polite
  • Good listener
  • Entrepreneurial
  • Collaborative
  • Flexible
  • Computer literate

Hobbies and Interests

  • Cooking
  • Reading
  • Walking

Timeline

Cashier - Marc's
12.2024 - Current
Customer service assistant - Marks and Spencer
11.2017 - 11.2021
Cash Office Assistant - Select Service Partner
08.2016 - 11.2017
Team member - Select Service Partner
05.2015 - 08.2016
Assistant Manager - Keur-Gui Restaurant
01.2002 - 03.2015
Senior Consular Assistant - United States of America Embassy
01.1993 - 06.2001
Sales Agent - Air Afrique
01.1985 - 12.1990
Royal Society of Arts - Certificate in English as a Foreign Language, Stage II
Earl's Court School of English - Preparation of the Royal Society of Art Diploma,
Hotel & Travel Training College - Diploma in Business Studies,
Wimbledon Language Centre - , English as a foreign language
South Thames College - , sociology, English literature O level, French, Spanish A level
Select Service Partners E Learning Academy - Hotel and Travel Training College, Business Studies

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Oumar Cisse