Oumar Thiam
Hilliard,OH
Summary
Candidate with strong computer knowledge, communication, and customer service abilities. Goal-driven to resolve technical issues for the customer, improving client retention and business success. Friendly, detail oriented, organized professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Representative
Muller Reports
07.2024 - Current
- Prioritized safety concerns during inspections, ensuring clients were aware of potential hazards and providing guidance on how to address them effectively.
- Inspect & Photograph Homes: Travel to properties in your general area and conduct in-depth inspections, which includes capturing clear photos of key areas like the roof, exterior, and amenities, as well as identifying and documenting hazards or other issues impacting the property’s condition
- Measure and Diagram: Work within our user-friendly smartphone app to input measurements and create accurate property diagrams and scans
Service Desk Analyst
BNSF Railway-Remote
5 2023 - 12.2023
- Managing, prioritizing, and documenting incoming questions and service desk tickets
- Resolving technical issues quickly and efficiently
- Installing and configuring software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Performing system updates, tests, and maintenance to avoid service interruptions
Samsung Technician Apprentice
Service Quick, Inc.-Columbus, OH
06.2022 - 11.2022
- Responsible for component level troubleshooting and repair of refrigerators, ranges, ovens, microwaves, dishwashers, washing machines, dryers
- Dismantled and reassembled appliance to make a diagnosis
- Repaired and replaced defective components found in appliances
- Used communication skills to properly explain issues and possible solutions to customers
- Ran multiple services calls a day and provided exceptional customer service.
SAM (Stores Asset Management) Coordinator
L Brands-Columbus, OH
10.2021 - 01.2022
- Processes daily Cherwell requests for POS hardware while adhering to or exceeding assigned SLA's
- Responsible for following the life cycle management process for company owned assets
- Coordinate shipments for OEM warranty repairs on applicable mobile and POS Hardware
- Responsible for adhering to and driving PCI compliance at all times
- Responsible for recording of and accurately documenting store inbound receipts and outbound shipment activity; maintaining accurate inventory records
Desktop Support
Protocol Networks
11.2020 - 04.2021
- Set specifications for alternative systems and updates, factoring in input from management, staff, and users
- Supported team computer needs with skilled installation of devices, cables, and software
- Collaborated with team members to meet daily demands and handle challenging projects
- Read technical manuals, confer with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical help and support.
Associate
Amazon Fulfillment-Lockbourne, OH
11.2019 - 12.2019
- Assisted with preparing the docks for receiving and shipping orders
- Handled incoming and outgoing deliveries by verifying product and utilizing RF scanners
- Loaded/unloaded trucks and boxes, operated pallet jacks and racking systems.
Crew Member
The Garden Bar Café-Columbus, OH
08.2019 - 11.2019
- Worked collaboratively in a fast-paced environment ensuring quality customer service
- Accurately handled all transactions in a friendly, efficient manner
- Processed orders over the phone, online and face to face
- Prepared food orders according to customer requests
- Maintained cleanliness of facility and adhered to all food safety regulations
- Stocked supplies in preparation for next day business.
Team Member
Kentucky Fried Chicken-Columbus, OH
04.2017 - 07.2017
- Maintained cash draw balances through cash/credit transactions utilizing POS system
- Properly prepared food; maintained composure in a high-stress, fast-paced environment
- Successfully kept restaurant in a clean and orderly fashion.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH 05.2001 -
Skills
Customer Service
Troubleshooting
Desktop support
Communication skills
Quality control
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Field Representative
Muller Reports
07.2024 - Current
Samsung Technician Apprentice
Service Quick, Inc.-Columbus, OH
06.2022 - 11.2022
SAM (Stores Asset Management) Coordinator
L Brands-Columbus, OH
10.2021 - 01.2022
Desktop Support
Protocol Networks
11.2020 - 04.2021
Associate
Amazon Fulfillment-Lockbourne, OH
11.2019 - 12.2019
Crew Member
The Garden Bar Café-Columbus, OH
08.2019 - 11.2019
Team Member
Kentucky Fried Chicken-Columbus, OH
04.2017 - 07.2017
High School Diploma -
Franklin Heights High School
05.2001 -
Service Desk Analyst
BNSF Railway-Remote
5 2023 - 12.2023
Licensed [Job Title] - [Timeframe]
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