Oumarou Bitang
Pittsburgh,PA
Summary
Driven leader with extensive experience at Tropical Smoothie Cafe, excelling in multi-unit management and strategic planning. Demonstrated success in boosting employee morale and operational efficiency, achieving significant performance improvements. Skilled in leadership development and customer relations, adept at fostering teamwork and driving revenue growth. Knowledgeable [Desired Position] with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
10
10
years of professional experience
Work History
District Manager
Tropical Smoothie Cafe
02.2022 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Shift Leader
Tropical Smoothie Cafe
02.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Member
Papa John's Pizza
01.2015 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Some College (No Degree) - Nursing
Montgomery College
Rockville, MDHigh School Diploma -
Montgomery Blair High School
Silver Spring, MD06.2014
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Sales management
- Customer Relations
- Staff Development
- Team Development
- Multi-unit management
- Action Plans
- Decision-Making
- Interpersonal Communication
- Team Building Practices
- Employee Scheduling
- Team Leadership
- Staff Management
- Conflict Management
- Sales Reporting
- Leadership Development
- Budget Management
- Workforce Development
- Market Research
- Data Analytics
- Staff Recruiting
- Business Development
- Staff Supervision
- Business and Operations Analysis
- Revenue Generation
- Operations Oversight
- Human Resource Management
- Report Preparation
- Operational Oversight
- Territory Management
- Sales Forecasts
- Client Relationship Building
- Productivity Improvements
- Negotiation
- Budget Preparation
- Profitability Optimization
- Proposal Development
- Staff Training and Development
- Sales Targeting
- Relationship Building
- Budgeting and Expenditures
- Sales Tracking
- Inventory Management
- Profitability Assessments
- Account Servicing
- Sales Projections
Languages
French
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
District Manager
Tropical Smoothie Cafe
02.2022 - Current
Shift Leader
Tropical Smoothie Cafe
02.2020 - 01.2022
Crew Member
Papa John's Pizza
01.2015 - 04.2019
Some College (No Degree) - Nursing
Montgomery College
High School Diploma -
Montgomery Blair High School
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