Oumou Bah
Southaven,MS
Summary
Self-motivated individual with experience in multiple areas. I'm a dedicated and determined team player. My motivation is customer satisfaction and providing a huge contribution to an exclusive team. I am capable of fulfilling any role that I'm confronted with. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Material Handler
DHL Supply Chain
09.2022 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Double Checker and QC
McKesson
05.2017 - 06.2022
- Restocked and organized merchandise in front lanes.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Updated quality control records and reports.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
Patient Care Technician
Fresenius Kidney Care Dialysis
01.2013 - 03.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Customer Service Representative
Adecco Staffing Agency
12.2010 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Associate of Arts - General Studies
Northwest MS Community College
Southaven, MS08.2007
High School Diploma -
St. Helena Secondary High School
Africa05.2001
Skills
- Hand and Power Tool Operation
- Performance Goals
- Order and Refund Processing
- Time Management
- Filing
- Delivery Scheduling
- Speaking
- Quality Control
- Assembly and Production
- Labeling and Boxing
- Equipment Maintenance
- Cycle Counts
- Loading and Unloading
- Inventory Reporting
- Warehouse Management
- Preparing Containers
- Monitoring Patient Conditions
- Critical Thinking
- Symptom Documentation
- Emotional and Social Support
- Patient Service
- Feeding Assistance
- Taking Vital Signs
- Active Listening
Timeline
Material Handler
DHL Supply Chain
09.2022 - Current
Double Checker and QC
McKesson
05.2017 - 06.2022
Patient Care Technician
Fresenius Kidney Care Dialysis
01.2013 - 03.2016
Customer Service Representative
Adecco Staffing Agency
12.2010 - 12.2012
Associate of Arts - General Studies
Northwest MS Community College
High School Diploma -
St. Helena Secondary High School
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