Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
CustomerServiceRepresentative

Oumoul Khairy Ba

Philadelphia,PA

Summary

Exemplary customer service, strong analytical skills, great writing and interpersonal acumen. Data entry, proficient with computer technology. Excellent experience working with teens and children, can effectively interact with all levels of management and the general public.

Overview

11
11
years of professional experience

Work History

Primary School Teacher & Director’s Assistant

Ecole Ganndal
Nouakchott, Mauritania
03.2020 - 12.2023
  • Managed responsibilities as both a primary school teacher and School Director's Assistant including language instruction, administrative tasks, parent communication, and meeting attendance.
  • Encouraged critical thinking skills through problem solving activities and discussions.
  • Maintained accurate records of student performance including attendance, grades and behavior reports.

Primary School Teacher & Director’s Assistant

Ecole Ganndal
Nouakchott, Mauritania
01.2017 - 04.2019
  • Same as above job descriptions.

CUA Case Manager

Tabor community Partners
Philadelphia , PA
01.2016 - 10.2016
  • Ensured ongoing clients' welfare by regularly conducting phone calls, scheduling visits to homes, hospitals, and foster homes to assess the safety of living environments for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Attended court hearings as a representative of the organization when needed.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Clinical Case Manager

WES Health System
Philadelphia, PA
09.2014 - 01.2016
  • Maintained efficient coordination of daily cases, monitoring and linking both Behavioral Health Rehabilitation Services (BHRS) and School Therapeutic Services (STS).
  • Scheduled and conducted intakes, provided assistance in psychiatric evaluations, and prepared packets for submission to Community Behavioral Health (CBH).
  • Facilitated communication between clinicians, families, schools, camps and Extended School Year (ESY) staff to enhance collaboration among the treatment team.
  • Performed regular check-ins via phone and in-person visits to confirm proper implementation of prescribed services.
  • Attended Interagency Team Meetings (ITM) to ensure schools and treatment teams were working in the best interest of clients.

Care Coordinator

Comhar Inc.
Philadelphia, PA
04.2014 - 09.2015
  • Employed in a similar role as WES Health System (see above).

Therapeutic Staff Support (TSS)

Comhar Inc.
Philadelphia, PA
06.2013 - 12.2014
  • Performed tasks similar to those specified in Intercultural Family Services Inc. (refer below).

Behavioral Health Worker (BHW)

Intercultural Family Services Inc.
Philadelphia, PA
12.2013 - 09.2014
  • Participated in a team-based approach involving lead clinicians, behavioral health staff, and others to offer treatment and rehabilitative services for clients. Worked closely alongside families, educators, and children's unique strengths to define attainable goals based on real-world outcomes.
  • Attended trainings and workshops related to evidence-based practices in behavioral health care settings.

Education

Bachelor of Arts - Psychology

Temple University, College of Liberal Arts
Philadelphia, PA
08-2012

Skills

  • Attention to Detail
  • Excellent Communication
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Adaptability and Reliability
  • Positive Attitude
  • Progress Evaluations
  • Intervention Plans
  • Multilingual
  • Client Advocacy

Languages

French
Professional
German
Limited
Arabic
Limited
Fulani
Native/ Bilingual
Wolof
Full Professional
English
Native/ Bilingual

Affiliations

  • Learning new languages.
  • Community volunteering.
  • Dancing, crafting and cooking.
  • Listening to and watching motivational and/or self improvement contents.

References

References available upon request.

Timeline

Primary School Teacher & Director’s Assistant

Ecole Ganndal
03.2020 - 12.2023

Primary School Teacher & Director’s Assistant

Ecole Ganndal
01.2017 - 04.2019

CUA Case Manager

Tabor community Partners
01.2016 - 10.2016

Clinical Case Manager

WES Health System
09.2014 - 01.2016

Care Coordinator

Comhar Inc.
04.2014 - 09.2015

Behavioral Health Worker (BHW)

Intercultural Family Services Inc.
12.2013 - 09.2014

Therapeutic Staff Support (TSS)

Comhar Inc.
06.2013 - 12.2014

Bachelor of Arts - Psychology

Temple University, College of Liberal Arts
Oumoul Khairy Ba