Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

OUMY DIALLO

Mclean,Virginia

Summary

Sales manager specializing in customer service and policy management. Proven track record in building client relationships and advising on coverage options. Strong problem-solving and negotiation skills have driven team success. Recognized for delivering creative solutions to complex challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Agent/Licensed Field Underwriter

Equis Financial
Mclean, Virginia
02.2025 - Current
  • Maintained accurate records of all insurance transactions within software systems.
  • Analyzed customer service metrics to identify trends and provide actionable insights.
  • Provide supervisors with insights on identified trends for improved service delivery.
  • Cultivate relationships with new clients through cold calling and referrals.
  • Collaborated with Customer Support team to effectively address client concerns.
  • Monitored and trained new agents, assessing communications to uphold quality benchmarks.

Consultant

Tata Consulting
New York, NY
06.2023 - Current
  • Established clear objectives for Sales Department, ensuring regular communication across teams.
  • Developed incentive programs that enhanced performance levels within Sales Team.
  • Resolved customer complaints professionally to preserve strong client relationships.
  • Collaborated with marketing team to design promotional activities that boosted sales volume.
  • Utilized CRM software to track leads from marketing campaigns and assess campaign effectiveness.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Utilized analytical and problem-solving skills to drive improvements and ensure meticulous attention to detail.

Regional Sales Manager

ATPMS
McLean, VA
07.2013 - 05.2020
  • Managed $30M territory, scaling revenue from $100K to $1.5M annually through strategic initiatives.
  • Hired and trained 15 employees, driving 30% of revenue through effective relationship building.
  • Fostered strong relationships to enhance territory growth and improve client retention.
  • Identified new markets for products and services, facilitating expansion opportunities.
  • Coached junior sales personnel, resulting in enhanced performance and productivity.
  • Oversaw expenses and budget management, optimizing profit margins and product turnover.
  • Streamlined communication between sales, customer service, and cross-functional teams to optimize process efficiency.

People Logistics Manager

Fluor
Conakry, Guinea
10.2011 - 05.2013
  • Developed logistics strategies to enhance operational efficiency.
  • Implemented cost-saving measures through route optimization for shipments.
  • Negotiated contracts with carriers to secure optimal pricing on transportation services.
  • Ensured compliance with company policies, procedures, and safety regulations.
  • Provided guidance on warehousing best practices aligned with industry standards.
  • Created reports tracking shipment progress, delivery times, and transportation costs.

Education

Bachelor of Science - Business Management

Brooklyn College
Brooklyn, NY
06-2006

Skills

  • Client needs assessment
  • Policy writing
  • Claims analysis
  • Regulatory compliance
  • Cold calling
  • CRM proficiency
  • Customer service and support
  • Team collaboration
  • Relationship management
  • Licensed insurance agent
  • Negotiation skills
  • Territory development

Languages

French
Native/ Bilingual
English
Full Professional
Fulani
Native/ Bilingual

Affiliations

  • ASOFOG “Assistance Orphelinat Foyer de Guinea” - 2019

Accomplishments

  • Best Customer Service, Wachovia Bank-2008
  • Best Customer Satisfaction, Wachovia Bank-2008
  • Best Financial Specialist, FL, Al, and Georgia Wachovia Bank-2008
  • CAMBA HOMEBASE Number one Homelessness prevention program in NYC for 3 consecutive years.

Certification

  • 2022 Vessel Security Officer Certificate (Maritime Security)
  • 2023 Variable Life & Health Insurance License (VA, CA, MI, NE, OH, FL, TX)
  • 2025 Notary Public (VA)
  • 2025 Assisted Living Certification

Timeline

Insurance Agent/Licensed Field Underwriter

Equis Financial
02.2025 - Current

Consultant

Tata Consulting
06.2023 - Current

Regional Sales Manager

ATPMS
07.2013 - 05.2020

People Logistics Manager

Fluor
10.2011 - 05.2013

Bachelor of Science - Business Management

Brooklyn College

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