Ounjaniese Clark
Ashburn,VA
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving team growth and creating a positive work environment. Thriving analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Associate Director Assessment Delivery- Operations
Collegeboard
05.2022 - Current
- Coordinated business continuity planning efforts to ensure minimal downtime during unexpected events or crises.
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success.
- Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Led sprint reviews and planning meetings to promote full team engagement.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Provide input into Salesforce enhancements and other necessary tools
- Be flexible with new approaches managing cases, learning tools, and creating new process efficiencies
Customer Service Representative
Collegeboard
10.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Logistics Supervisor
UPS
07.2014 - 10.2020
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Trained, scheduled and evaluated 12 employees.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
Lead Teacher, Admin Assistant
Chesterbrook Academy
03.2016 - 10.2019
- Ensure our world-class curriculum is presented as intended by monitoring student and teachers progress
- Spend 75% of my time in the classroom, educating children by mentoring and modeling for teachers
- Train, motivate and lead staff and assist center management with interviewing and hiring of teachers
- Support our center's success by partner with staff and leadership to achieve our goals for enrollment, accreditation and operational objectives
- Perform administration duties to include accounting, budgeting, cost control, maintaining staff and student files, state licensing maintenance and regulation/policy compliant.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Lead Teacher
Children of America
07.2014 - 03.2016
- Met, maintained and exceeded all compliance requirements for state and NAEYC (National Association for the Education of Young Children).
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Education
J.D. - Law (Pre-Law)
George Washington University, The
Washington, DC12.2023
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ01.2020
Bachelor of Science - Child Development
Ashford
06.2018
High School Diploma -
Alconbury High School
United Kingdom06.2006
Skills
- Analytical ability: Research skills combined with effective decision-making and superior interpersonal skills
- Good judgement, initiative, commitment and resourceful
- Multi-lingual
- Creative and critical thinking abilities
- Highly detailed oriented: Organized
- Strong/Superior communication skills
- MS office proficient
- Work Planning and Prioritization
- Administrative Support
- Strategic Planning
Activities
Certification in Computer Science and Health Management 2010.
Timeline
Associate Director Assessment Delivery- Operations
Collegeboard
05.2022 - Current
Customer Service Representative
Collegeboard
10.2019 - 05.2022
Lead Teacher, Admin Assistant
Chesterbrook Academy
03.2016 - 10.2019
Logistics Supervisor
UPS
07.2014 - 10.2020
Lead Teacher
Children of America
07.2014 - 03.2016
J.D. - Law (Pre-Law)
George Washington University, The
Bachelor of Science - Psychology
University of Phoenix
Bachelor of Science - Child Development
Ashford
High School Diploma -
Alconbury High School
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