Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZISKA PHILLIPS

Pacific,WA

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Northgate Plaza
Seattle, WA
11.2023 - Current
  • Provided exceptional customer experiences by managing appointments with precision and delivering quality service for patients, families, and clinic partners.
  • Ensured accurate scheduling through coordination with assigned team members.
  • Handle initial interactions with patients and families seeking care in Specialty Clinics scheduling across various medical fields.
  • Demonstrated empathy, attention to detail, and multitasking skills while providing valuable information and reassurance to families.
  • Ensured the delivery of safe patient care by collaborating effectively with team members and providing quality service.
  • Leveraged different communication mediums to engage regularly with multiple partners from within and outside the organization.
  • Proficiently documented patient medical history through EPIC Systems.

Contract Wellness Coordinator

Queen Anne Manner
Seattle, WA
09.2022 - 08.2023
  • Conducted assessments of existing wellness services to identify areas for improvement.
  • Monitored employee participation in wellness programs and tracked progress towards goals.
  • Assisted with the development of a corporate wellness policy based on company needs.
  • Coordinated with vendors to ensure that the organization had access to appropriate resources for its wellness programs.
  • Maintained records of all participants in the organization's wellness programs.
  • Participated in industry conferences and events focused on workplace health and safety issues.
  • Gathered and analyzed data regarding program participation and individual outcomes.

Resident Services Director

Normandy park senior living
Burien, WA
01.2022 - 06.2022
  • Developed and implemented comprehensive resident services program.
  • Conducted assessments to identify residents' needs and develop plans of action for their care.
  • Provided case management services, including housing placement assistance and referrals to community-based social service programs.
  • Monitored the progress of residents in achieving goals outlined in individual service plans.
  • Coordinated with other departments to ensure that all services are provided in a timely manner.
  • Collaborated with local agencies to provide access to resources such as food pantries and emergency shelters.
  • Assisted families with crisis intervention when needed.
  • Maintained accurate records of clients' progress and updated case notes regularly.

Education

GED -

GWINNETT TECHNICAL COLLEGE
01.2010

Bachelor of Arts (B.A.) - English Language

PHOENIX UNIVERSITY
01.2002

Skills

  • Excellent attention to detail
  • Multi-tasking
  • Verbal and written communication
  • Teamwork and Collaboration
  • Data Entry
  • Staff Coordination
  • Schedule Management
  • Quality Assurance
  • Microsoft Word ( Excel and PowerPoint)
  • Microsoft OutLook
  • Advance EPIC System, Yardi, Eldercare, QuickMar, and AI advantage
  • Organized
  • Researcher
  • Problem-Solving
  • Timesheet Management

Certification

  • HCA
  • NAR
  • Nurse Delegation Core
  • Nurse Delegation Diabetes
  • CPR & First Aid

Timeline

Patient Care Coordinator

Northgate Plaza
11.2023 - Current

Contract Wellness Coordinator

Queen Anne Manner
09.2022 - 08.2023

Resident Services Director

Normandy park senior living
01.2022 - 06.2022

GED -

GWINNETT TECHNICAL COLLEGE

Bachelor of Arts (B.A.) - English Language

PHOENIX UNIVERSITY
ZISKA PHILLIPS