Ousbie J Gray
Laplace, Louisiana,United States
Summary
Hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
38
38
years of professional experience
Work History
Tow Truck Driver
City Of New Orleans (Airport)
06.2003 - 11.2022
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Locksmith Supervisor
City Of New Orleans (Airport)
Kenner, Louisiana
06.1984 - 11.2022
- Improved security for clients by installing and maintaining various types of lock systems.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Increased overall efficiency by streamlining workflow processes and implementing time-saving techniques when servicing locks or cutting keys.
- Repaired panic hardware and alarm detection connections on doors.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored workflow to improve employee time management and increase productivity.
Skills
- Strong Work Ethic
- Organization and Planning
- Map Reading
- CB Radio Communication
- Tractor-Trailer Operation
- Class A license
- Truck Driving
- Operations Management
- Complex Problem-Solving
- Goal-Oriented
- Problem-Solving
- Emergency lockout resolution
- Interchangeable core understanding
- Biometric lock familiarity
- Lock repair and maintenance
- Panic bar installation
- Access control systems knowledge
- Vehicle Inspection
Additional Information
Louisiana Class-A license used for towing and heavy loads.
Timeline
Tow Truck Driver
City Of New Orleans (Airport)
06.2003 - 11.2022
Locksmith Supervisor
City Of New Orleans (Airport)
06.1984 - 11.2022
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