Oushea Sandlin
Summary
Well-qualified shipping and receiving professional experienced moving incoming and outgoing merchandise smoothly. Astute and conscientious with superior work ethic and strong attention to detail. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shipping and Receiving
LEBANON SEABOARD
08.2022 - Current
- Office clerical work
- Scheduling appointments
- I manage union workers in the DC
- Handle customer complaints
- Work with UPS, FEDEX, AMAZON, and multiple (LTL and full truck) trucking companies.
- Documented shipping and receiving records to confirm receipt of orders.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Maintained documentation of shipping and receiving packages using [Software].
- Strengthened cost reduction efforts, shipping and receiving procedures and inventory controls.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Directed shipping and receiving of wide range of products daily.
- Handled shipping and receiving functions for branch.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
- Coordinated shipping and receiving functions.
- Verified accuracy of shipping and receiving documents and maintained records.
- Oversaw purchase orders, data entry and shipping and receiving operations, troubleshooting obstacles and supporting comprehensive improvements.
- Performed shipping and receiving functions to properly load products onto correct material movement device.
- Supervised shipping and receiving, distribution and workplace safety.
- Accurately logged all daily shipping and receiving orders.
- Managed shipping and receiving activities for company with [Number] orders processed daily.
- Handled incoming and outgoing shipping and receiving activities.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Followed shipping and receiving procedures for goods and materials.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Hospitality Specialist
Hampton Inn & Suites
10.2018 - 08.2022
- Customer service,
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Provided guests with comprehensive information on local attractions, restaurants, and events, enhancing their stay experience.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Implemented innovative upselling techniques to maximize revenue from room bookings and additional services.
- Trained new employees in best practices for guest relations, reservation management, and problem resolution.
- Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
- Conducted regular inspections of facilities to identify maintenance requirements or potential improvements that would enhance the overall guest experience.
- Implemented an effective lost-and-found system that increased retrieval rates by organizing items more efficiently.
- Proactively identified opportunities for process improvements leading to enhanced operational efficiency.
Assistant Manager
Casey's General Store
04.2010 - 03.2018
- I am hands on in most duties
- I greet customers, and makes sure any and all needs are delivered
- (in a fast pace manner) I also deal with customer relations
- (complaints, helping explain questions) Problem Solving is one of my strong points
- My favorite skill is how well I deal with everyday public
- I do all ordering for kitchen, food, and supplies
- I also make vendors orders
- I receive vendor invoices, (check all product is accounted for) using a hand held devise to scan product in, finally transfer from devise to computer and approve invoice payment
- I unload and stock truck deliveries weekly
- (make sure all is accounted for and rotation is done when putting away) I also run the cash register (fill customers desires in fast pace manner) Also take orders, and complete by desired time
- Responsible for bank deposits, change orders, keeping the drawers and safe accurate.
- Responsible for training new employees( for our location and other stores as well)
- Date checking monthly, locating damaged or out dated products) I make sure they get separated correctly and returned to proper vendor for credit
- Daily book/paperwork, price changing, registering new employees, & data entry needing approved
- keeping invoices accurate with a proper filing system
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant manager
Colonial Pantry
07.2007 - 12.2009
- Supervising employees work ethics
- I make sure their job duties are assigned and accomplished in a timely fashion
- Books from previous day entered in computer, then filed appropriately
- I am hands on in most duties
- I greet customers, and makes sure any and all needs are delivered
- (in a fast pace manner) I deal with customer relations
- (complaints, helping explain questions) Problem Solving is one of my strong points
- My favorite skill is how well I deal with everyday public
- I do all ordering for kitchen, food, and supplies
- I also make vendors orders
- I receive vendor invoices, (check all product is accounted for) using a hand held devise to scan product in, finally transfer from devise to computer and approve invoice payment
- I unload and stock truck deliveries weekly
- (make sure all is accounted for and rotation is done when putting away) I also run the cash register (fill customers desires in fast pace manner) Also take orders, and complete by desired time
- Banking, safe, and register money handling
- Responsible for training new employees( for our location and other stores as well)
- Date checking monthly, (locating damaged or out dated products) Proper audits and disposal of out dated products. I make sure they get separated correctly and returned to proper vendor for credit
- Some computer work: price changing, registering new employees, & data entry needing approved
- Proper filing of paperwork and invoices
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Burger King Crew Member
Burger King Crew Member
12.2006 - 07.2007
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Wendy's Crew Member
Wendy's
10.2005 - 12.2006
- Customer service
- Cashier
- Closed down the store properly (clean and ready for next day business)
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- I was made employee of the month on several occasions
Education
Certification of Completion - Multiple Trainings
Zyward Training
Online01.2024
GED -
Danville Area Community College
Danville, IL12.2012
Danville High School
Danville, IL01.2005
Skills
- Customer service
- Google ( spread sheets, calenders, etc )
- Windows 7
- Ruby
- JDE/AS400 Software
- Ruby system
- Windows 11
- Supervising experience
- Store management
- Cash register
- Cash handling
- Banking/ daily Deposits
- Negotiations
- Clerical Work
- Shipping and receiving
- Customer Care/Relations
- Answering Phone Calls
- Customer Support
- Scheduling
- Freight Management
- Shipping Procedures
- Order Fulfillment
- Warehouse Operations
- Receiving Processes
- Inventory Reconciliation
- Delivery Scheduling
- Shipment Tracking
- Incident Reporting
- Operational Oversight
- Documentation
- Logistics Coordination
- Materials Management
- Safety Management
- International Freight Management
- Data Entry
- Quality Control
- Self Motivation
- Continuous Improvement Projects
- Continuous Improvement
Certification
- Oushea A Sandlin, 05/01/23, 04/01/27
- Class D Driver's License, 04/01/22, 04/01/27
Assessments
- Customer Focus & Orientation, Proficient, 09/01/19, https://share.indeedassessments.com/share_assignment/crsaqgmqzhilci7c
- Sales: Influence & Negotiation, Familiar, 09/01/19, https://share.indeedassessments.com/share_assignment/vwkkllms8gayvlac
Timeline
Shipping and Receiving
LEBANON SEABOARD
08.2022 - Current
Hospitality Specialist
Hampton Inn & Suites
10.2018 - 08.2022
Assistant Manager
Casey's General Store
04.2010 - 03.2018
Assistant manager
Colonial Pantry
07.2007 - 12.2009
Burger King Crew Member
Burger King Crew Member
12.2006 - 07.2007
Wendy's Crew Member
Wendy's
10.2005 - 12.2006
Certification of Completion - Multiple Trainings
Zyward Training
GED -
Danville Area Community College
Danville High School
Similar Profiles
Brian ChibaleBrian Chibale
Regional IT Manager - Africa at Seaboard Overseas & Trading GroupRegional IT Manager - Africa at Seaboard Overseas & Trading Group
Joel WhitneyJoel Whitney
Reconditioning Butcher at Seaboard Triumph FoodsReconditioning Butcher at Seaboard Triumph Foods
Cynthia FergusonCynthia Ferguson
Director of Sales and Marketing at Hyatt House Raleigh Seaboard StationDirector of Sales and Marketing at Hyatt House Raleigh Seaboard Station
Lavosky WashingtonLavosky Washington
Material Handler/Warehouse Shipping/Shipping and Receiving Operator at International Flavors & Fragrances IncMaterial Handler/Warehouse Shipping/Shipping and Receiving Operator at International Flavors & Fragrances Inc
JOANNA VELADAJOANNA VELADA
Material Coordinator & Shipping and Receiving Tech Clerk, Sampling Shipping Focus at SBM Management ServicesMaterial Coordinator & Shipping and Receiving Tech Clerk, Sampling Shipping Focus at SBM Management Services