Ousman foon
Lynnwood,WA
Summary
Dedicated Correctional Officer with expertise in emergency response and inmate monitoring. Proven ability to maintain safety compliance and effectively de-escalate conflicts, enhancing overall facility security.
Proactive Correctional Officer with strong emergency response and observation skills. Committed to maintaining security by implementing effective de-escalation techniques and conducting thorough inspections to ensure compliance with safety regulations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Washington Corrections Center For Women
12.2023 - Current
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of living areas, ensuring compliance with safety regulations.
- Implemented conflict resolution techniques to de-escalate potential disturbances among inmates.
- Collaborated with healthcare staff to address inmate medical needs effectively.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative
United Airlines
07.2016 - 11.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted passengers with booking, cancellations, and itinerary changes using airline reservation systems.
- Provided information on flight schedules, policies, and procedures to enhance customer experience.
- Collaborated with team members to streamline service processes and improve response times.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Trained new hires on operational procedures, ensuring compliance with company standards and policies.
Package Handler
Williams-Sonoma
10.2015 - 05.2016
- Operated material handling equipment to efficiently transport packages through processing areas.
- Ensured accurate sorting and staging of packages for timely distribution.
- Collaborated with team members to maintain high safety and productivity standards.
- Conducted regular inventory checks to identify discrepancies and improve accuracy.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
High School Diploma -
Hopeworks
Memphis, TNSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Restraint techniques
- Inmate monitoring
- Observation
Timeline
Correctional Officer
Washington Corrections Center For Women
12.2023 - Current
Customer Service Representative
United Airlines
07.2016 - 11.2022
Package Handler
Williams-Sonoma
10.2015 - 05.2016
High School Diploma -
Hopeworks